SUPERVISORT IT SPECIALIST (SYSTEM ANALYSIS)

Summary We are committed to: Teamwork: Partnering at all levels and across organizational boundaries for mission accomplishment. Integrity: Adherence to the highest legal and ethical principles in our responsibilities. Excellence: Unrivaled defense intelligence expertise. Service: Putting the welfare of the Nation and commitment to our mission before oneself. Learn more about this agency Requirements Conditions of Employment - U.S. Citizenship - Drug Test - Security Investigation All applicants must be U.S. citizens and are subject to a thorough background inquiry. Qualifications ASSESSMENT FACTORS 1. Determines the appropriate strategy for planning, developing, implementing, operationalizing, and/or maintaining the current and future IT systems to support mission requirements. 2. Uses technical expertise to identify and resolve conflicts between theories, procedures, requirements, regulations, and policies 3. Assesses staff and provides timely and consistent feedback regarding technical proficiency and effectiveness 4. Identifies ways to facilitate cooperation and knowledge sharing across organizations to advance projects and goals 5. Allocates and delegates available resources to peers to accomplish project deliverables in timely and effective manner HIGHLY DESIRED SKILLS 1. Experience in Software Development Lifecycle (SDLC) and/or Scrum/Agile methodology, IT project management, with a proven track record of managing complex projects and/or PMP Certified 2. Experience in administering, managing and/or developing ServiceNow, SharePoint, Jira, Confluence, Tableau, HTML, CSS, JavaScript, JQuery, SharePoint Designer, and other web technologies Individual Occupation Requirements ALTERNATIVE A All Applicants must meet the following minimum qualification requirements in order to be considered for this position: Requirements may be met either through Education and/or Experience and/or a combination of both. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. The coursework must be either undergraduate or graduate and must include a minimum of 24 semester hours in one, or a combination of the following: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. Level/Education: GG-07 : One (1) full year of graduate level education; or Bachelor’s degree with superior academic achievement GG-09: Master’s degree or equivalent graduate degree; OR two (2) full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree GG-11 and above: Ph.D or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree Experience • Must be IT-related (paid or unpaid); • May have involved the completion of specific and intensive training (for example, IT certification); • Should have equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and should have been gained in the same or related field as the work of the position being filled; • Should have been gained in the IT field or through the performance of work where the primary concern was IT; • Should consist of at least one year at a level equivalent to the next lower GG level; And • Must have demonstrated each of the following four competencies: 1. Attention to detail: thorough when performing work and conscientious about attending to detail; 2. Customer Service: works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations, knows about available products and services and is committed to providing quality products and services; 3. Oral Communication: effectively expresses information, takes into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately; 4. Problem Solving: identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives and makes appropriate recommendations. and Specialized Experience 1. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. ALTERNATIVE B GS-5 and GS-7 (or equivalent): Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Level/Education: GG-05 (or equivalent): Bachelor's degree in any field GG-07 (or equivalent): One (1) full year of graduate level education; OR supervisor academic achievement. Education must demonstrate the competencies/knowledge, skills, and abilities necessary to do the work. OR Experience Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. For all positions, individuals must demonstrate they have experience in each of the four competencies listed below; the experience does not have to be IT-related. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience for GS-7 (or equivalent): Positions at GS-7 (or equivalent) require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. Additional information DIA positions are Defense Civilian Intelligence Personnel System (DCIPS) positions in the Excepted Service under 10 U.S.C. 1601. All applicants must be U.S. citizens at the time of application. Applicants must meet the agency’s conditions of employment, to include, but not limited to, satisfactory completion of an initial special background investigation and periodic reinvestigation, completion of any required medical examination and physical requirements, completion of any required personal interviews, favorable completion of any required initial or aperiodic polygraph examinations, completion of any required drug test, satisfactory completion of a two-year Defense Civilian Intelligence Personnel System trial period, and completion of a civilian mobility agreement. All employees are required to sign an agreement not to disclose, in any fashion, classified information to unauthorized persons. All civilian employees are required to participate in the DoD Direct Deposit/Electronic Fund Transfer of Pay (DD/EFT) Program. DIA employees and applicants for employment are protected by federal laws, from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Veterans who are preference-eligible or who have been separated from the armed forces under honorable conditions are encouraged to apply. Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Please visit our web site, www.dia.mil. Under the "Careers" heading on our web site, you will find a listing of benefits available to DIA employees. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.