Information Technology Specialist (Direct Hire)

Summary As the Office of the Chief Information Officer (OCIO) Business Relationship Manager (BRM), you will partner with the Johnson Space Center (JSC) Engineering Directorate to enable their business needs, perform technical integration, and build their Information Technology (IT) strategy by providing expert knowledge and solutions. You will provide IT guidance to ensure mission success and alignment with the OCIO policies and procedures to meet NASA's goal of leading in human exploration of space. Learn more about this agency Requirements Conditions of Employment This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S. You must meet qualifications requirements by the closing date of this announcement. This position may require a one-year probationary period. Financial Disclosure, Drug Testing, Bargaining Unit, and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements. Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duties/location/Directorate/Division/Branch requirements. Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Diagnosing, troubleshooting, and resolving complex problems in response to customer reported incidents; Collaborating across programs/organizations to perform needs analyses to define opportunities for new or improved business processes, solutions, and services based on customer needs; Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements. AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education This job does not have an education qualification requirement. Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. This is a bargaining unit position. If additional selections are made, those positions may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA. Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.