Account Leader

Company Description

Career Opportunity: Account Leader with TDG Facilities in Cincinnati, Ohio

Are you a hands-on leader looking to make an impact? Do you have strong management skills with an eye for detail? If so, this is the opportunity for you!

TDG Facilities is a full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.

Job Description

As the Account Leader with TDG Facilities, you will support one of our major customers in Cincinnati, Ohio. We are seeking a dynamic and results-driven individual to play a crucial role in nurturing our relationship with the client while providing direct oversight to their multi-site building operations, including the management of multiple site-based teams. Essential Duties and Responsibilities for this role include:

• Serve as the primary point of contact for the customer, ensuring effective communication and responsiveness to their evolving facility needs 
• Proactively communicate with clients and TDG Facilities operations leaders to confirm work schedules, prioritize team tasks, and support service delivery on time and on budget. 
• Understand client needs, objectives, challenges, and proactively identify opportunities to deliver value and exceed expectations 
• Develop RFP/RFQs based on customer needs/requests 
• Support the management of customer work orders through a cloud-based delivery system
• Monitor account health and performance metrics, taking a data-driven approach to assess account success and client satisfaction 
• Analyze KPIs and work to achieve a high client retention rate based on overall account success 

Qualifications

The ideal candidate is a skilled communicator, process driven, with a keen ability to understand and organize priorities. Other requirements include:

• Ability to lead and inspire teams at multiple customer sites, providing guidance, mentorship, and support in achieving individual and team goals 
• Excellent verbal and written communication skills. Must be able to convey information to internal and external stakeholders in a clear, focused, and concise manner. 
• Critical thinking skills, including demonstrated experience identifying and quantifying issues and providing effective resolutions 
• Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis. 
• Personal accountability and team focused attitude 
• Extensive knowledge of MS Office, especially Excel, Word, Teams, PowerPoint, Outlook. Ability to learn and adapt to other applications and auditing tools as new technologies are deployed within the delivery structure 
• Bachelor’s degree in (or equivalent in education and experience) is required 
• Knowledge of Facilities Operations related to General Maintenance, HVAC, Plumbing, Cleaning, Grounds/Lawn Care is a plus, but not required

Additional Information

Benefits, first day eligible for most benefits: Paid time off: Holidays and Vacation; three Medical plans to choose from, Health Savings Account (HSA), Dental, Vision, voluntary Life & AD&D, voluntary Short Term Disability, voluntary Long Term Disability, 401K with Company match, and Health & Wellness incentives.

Apply online at https://grnh.se/a46c817e3us!

All employment offers are contingent upon successful completion of background check, and drug screen.

Employer is EOE/M/F/D/V.