Account Manager

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Venture Solutions, a branch of Taylor Corporation, is looking for a new Account Manager to join the team in Monroe, NC! In this position, you will provide our customers with positive, consultative, service-based experiences to improve their satisfaction and retention!

This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.

Your Responsibilities:

• Maintain relationships with clients by providing support, information, and guidance, which may include researching and recommending new opportunities and profit and service improvements.

• Inform client(s), key internal team members and account management team of project status and verify schedules on an ongoing basis.

• Keep in constant contact with our clients by attending regularly scheduled meetings, either in-person or by telephone, and via email communication.

• Continually move projects forward by managing milestones, check-in communications, and deadlines.

• Must be able to manage multiple accounts, programs/projects/tasks, as assigned by Client Services Manager, at any given time in an environment which is driven by regulations and deadlines.

• Coordinate, track and manage all aspects of print production and mailing

• Identify and correct flaws, inconsistencies or ambiguities in the client’s instructions and specifications. Identify primary steps, or tasks, that are required to complete a project. Develop program/project flowcharts to facilitate efficient and accurate workflows.

• Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team.

• Coordinate with Sourcing regarding acquisition and timely delivery of outside services or materials purchases.

• Responsible for timely and accurately invoicing. May include forecasting as requested by Finance and/or Sales.

• Facilitate effective cross-functional communications between Venture teams and client teams.

• Build and maintain strong internal team relationships.

• Initiate internal quality systems documentation to identify issues with workflow processes and documents, as identified internally as well as by client reporting

• Proactively identify issues, engage appropriate departments/staff to conduct investigations, determine root cause and resolution.

• Initiate and conduct pre and post-project reviews when necessary.

You Must Have:

• Previous Account Management or Client Service experience.

• Excellent verbal and written communication skills.

• Strong time management and ability to prioritize projects.

• Strong analytical and problem-solving skills

• Proficient in Microsoft Office product suite (Word, Excel, Outlook, Teams, and PowerPoint). Pivot table experience is a plus. 

• Project management experience - including implementation, on-going oversight, and analysis of processes and results – with proven ability to oversee a project from beginning to end.

• Experience with data analytics, statistics, and data logic.

We Would Also Prefer:

• 2+ years’ experience in data processing, programming and direct mail/print production.

• A 4-year bachelor’s degree is strongly preferred in Business, Marketing, Communications, or a related field, or relevant and equivalent working experience.

• Financial, insurance, print, and/or compliance driven industry experience.

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

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Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.