Account Manager Client Services - National Remote

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

As a Customer Success Strategist, you will be the primary contact for a defined group of clients, guiding them along a path to success and engaging resources across Optum to show benefits of and opportunities presented by clinical decision support CDS.

The ideal candidate will be as passionate about our CDS solutions as they are about providing an exceptional experience for every customer and are motivated by shared success. We're looking for a driven team member who is interested in using their customer relationship, organization, and technical skills to help us achieve our goal of being a trusted and valued partner for our customers and to help Optum make long lasting, positive changes in the healthcare industry.

You will own the post-implementation relationship and experience for our customers, driving value realization and cultivating cycles of continuous improvement. You are a relationship builder with a successful track record of building rapport with customers. You are able to evaluate plans and execute with high quality and timeliness on individual action items and details. As a first point of contact for issue resolution, you can proactively identify and resolve customer needs, both independently and in coordination with other team members to ensure needs are addressed in a complete and timely fashion.

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establish and maintain solid relationships with assigned customers
• Work closely with other areas including product development and sales to ensure customer needs are met and feedback is shared. Understand product goals and communicate that with customers
• Communicate company priorities and roadmap with customer in relation to issues and enhancements
• Deliver strategically relevant analytics to show customer value of CDS product(s)
• Work cross-functionally within the organization to ensure deliverables are met and to promote client customer satisfaction
• Communicate on a regular basis with the customer to ensure optimization plans and objectives are on track and met
• Coordinates updates to the configuration and content of CDS as needed and agreed upon with the customer
• Serves as a point of escalation for the customer within Optum
• Focus on efficiency and high impact work

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of work experience in Healthcare IT, customer implementation and support or leadership experience in the healthcare industry
• 2+ years of experience presenting and collaborating with senior leadership and c-suite executives
• Ability to travel up to 25% annually, based on client need

Preferred Qualifications:

• Experience working in an account management role
• Experience working in and/or support imaging business (radiology or cardiology) or Laboratory Management
• Proven ability to work independently and effectively manage a book of business while meeting client expectations
• Proven ability understanding and speaking to healthcare technology and how it impacts business

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C Residents Only: The salary range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Maryland, Washington, or Washington D.C residents is $70,200 to $137,800 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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