Account Manager, Client Success

Account Manager, Client Success
Los Angeles, CA
Hybrid Schedule (M/F remote, Tu/W/TH in-office)
At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!
At the Magnite, Account Managers, Client Success, as a part of the Seller Accounts team, play a central role in maximizing relationships and assisting our sellers. Our Account Managers become experts in the Magnite DV+ platform and the programmatic landscape and will guide our sellers in all the inventory and yield management tools available to them. They are responsible for assisting with onboarding new clients, troubleshooting technical issues, and providing resources and insight to help customers achieve their revenue goals. If you have experience in the digital advertising field with a strong analytical aptitude and excellent customer service/communication skills, we have a great opportunity for you.
In this role you will:

• Serve as the first contact & consultant to accounts deemed eligible to be a part of the Account Services group
• Direct sellers to the variety of resources available to be self-sufficient in the Magnite DV+ Platform
• Work collaboratively in a queue/ticketing based system to respond to a large number of accounts
• Answer questions regarding key inventory/yield metrics, and provide analytics/reviews to customers
• Provide consultation on implementation best practices for features selected
• Identify & deliver actionable insights to customers to inform their business rules & initiatives
• Consult on new revenue opportunities for sellers to increase the value of their inventory and overall account revenue.

We're looking for someone with:

• 2+ year's experience working in Client Success or similar function
• Relevant online advertising experience is a plus (e.g. at a seller/buyer/adtech in operations, analytics, or consultative sales)
• A self-starter mentality with a demonstrated track record of executing and delivering excellent results with speed and accuracy
• Professional demeanor and excellent verbal and written communication skills
• Demonstrated analytical and problem-solving abilities
• Innovative thinking and an ability to quickly and easily adapt to a changing environment
• Ability to function independently while proactively and effectively communicating with teammates
• Ability to effectively juggle multiple tasks & prioritize
• Exceptional customer service and organizational skills
• Demonstrated ability to maintain strong attention to detail and accuracy in a fast-paced environment
• Outstanding computer skills, including MS Office (Word, Excel, PowerPoint), Google (Gmail, Calendar, Docs) and CRM systems (Salesforce.com)

Company Culture:
We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events
• Company-Matched Charitable Contributions
• Wellness Coach and Mental Health Support

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework
• Culture and Inclusion Programs
• Bonusly Peer-to-Peer Recognition Program

About Us
The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.
In California, the base salary range for this position is: $70,000 - $80,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).
Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.
Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.
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