Activation Support Specialist (WW)

What are we looking for?

SentinelOne is seeking a highly skilled and experienced Activation Support Specialist to join our Embedded Business team. This role is crucial in supporting our strategic partnership with Lenovo on a worldwide scale. The ideal candidate will be responsible for managing the activation process, providing support to channel partners, and ensuring the smooth operationalization of Lenovo services.

What will you do?

• Activation Management: Oversee the activation process for Lenovo's end customers, ensuring that all partner-submitted activations meet SentinelOne's criteria. Validate and approve activations, and manage the lifecycle of activated services.
• Channel Partner Support: Assist Lenovo channel partners in the activation and registration of end customers. Ensure that all processes are followed accurately and efficiently.
• Operationalization: Support the operationalization of Lenovo services to enable them to become Managed Detection and Response (MDR). Validate and refine the provisioning flow.
• Customer Engagement: Work closely with Lenovo and internal teams to understand customer needs and tailor support activities to drive customer satisfaction and business growth.
• Collaboration: Collaborate with cross-functional teams, including product management, sales, and engineering, to ensure alignment and effective execution of support initiatives.

What skills and knowledge should you bring?

• Experience: 2-3 years of experience in activation support, channel support, or a related field, with a proven track record of supporting large-scale partnerships and managing activation processes.
• Industry Knowledge: Understanding of the PC and cybersecurity markets, with experience in strategic partnership management and OEM (Original Equipment Manufacturer) sales.
• Customer Focus: Demonstrated ability to engage with customers, understand their needs, and provide tailored support solutions that drive customer satisfaction and business growth.
• Project Management: Strong project management skills with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.