Administrative Claims Specialist

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Position Summary:  

A clerical position responsible for the resolution of disputes, deductions and claim issues pending for Interface Americas

Educational Requirements

High school diploma or equivalent required

Skills and Experience:

Prior office experience preferred

Strong analytical skills/ability

Good communication skills, verbal and written

Previous claims experience is preferred

Proficiency in Outlook, Excel, AS400, and JD Edwards is preferred

Knowledge of Interface Customer Service, Planning and Shipping processes preferred

Must be able to multi task and prioritize

Must be detail/note oriented

Work without supervision

Ability to make decisions

Work well with others in tight group/team environment

Essential Duties

Resolution of disputed items in a timely manner

Daily communication with customers, sales force, carriers, and internal departments

Detailed analyzing and researching of orders

Determine the reason, cause and responsibility of all claim issues

Keep customer account information up to date

Scanning of all Credit/Debit related documents for auditors

Process InterfaceSERVICES turnkey labor invoices

Process and recording of all return authorizations

Filing freight claims with carriers

Issue Credits and Debits

Offset credits/debits/invoices and cash on receivable. 

Maintain daily logs sheets of all credits and debits issued

Maintain acceptable DSO of dispute receivable/aging

Review and resolve daily taxable open order issues

Maintain and update Vertex System and Sales Tax Certificates for state auditors

Maintain all Service Fee Request and Approvals

Maintain all SOX compliances

Maintain good housekeeping

Comply with Safety rules

Comply with environmental regulations

Be aware of departmental Material Safety Data Sheets (MSDS)

Cross training of all duties within the department

Perform other duties as assigned

Physical demands

Work Environment

Office

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2 - Entry Level

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.