Administrator

Roles & Responsibilities:
• Candidate will provide IT field support including, but not limited to, troubleshooting hardware,
software and operating system issues, as well as printers, fax machines, telephony devices and
peripherals, and fixing them without violating the hardware warranty or customer security
compliance requirements
• Installation and troubleshooting of typical business software/applications like Adobe, internet
browsers
• Installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint,
Teams, OneDrive)
• Configuration & troubleshooting of Apple mobile devices
• Printer and VOIP phone configuration & troubleshooting
• Conference room A/V equipment assistance & troubleshooting

• Assisting basic onsite activities involving racks, patch panels, routers, firewalls, switches, servers
and other enterprise level hardware while under instruction from remote teams
• Operating system deployment via PXE / USB ISO / Microsoft Configuration Manager
• Take ownership of incidents and service requests (SRQs) raised by users in ticket management
system
• Ensure all Incidents and SRQs are addressed within stipulated SLA timelines and work is
completed satisfactorily to avoid ticket reopening
• Reviewing and maintaining KB articles
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT
related issues if no other IT support team unavailable like for MI calls
• Contribution towards automation & service improvements
Required Skills:

• Native Japanese or N2 communication skill (90% of the work is conducted in Japanese language)

• 2-4 years of experience in Onsite support
• Knowledge and experience on Windows 10 OS
• Should have good expertise on EUC tools, remote support tools, MS Office and Outlook.
• Preferable to have a good understanding of VPN and mobile device support.
• ITIL process of Incident, Change, Problem, Service Request and related activities such as spare
and buffer stock management
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
• Knowledge and experience on Service requests, incident, problem management and change
process
• Optional: knowledge in AD and smart hands and feet support.
• Optional: knowledge and experience of supporting tablets
• Optional: Ability to lift / move computer equipment weighing up to 20kg
Internal to Wipro
迷種 フィールドサヿートエンジニア
勤務地 (以下㿮㿄㿚れ㿋):
• 禿島県会津若濾市 (マイカー通勤忯能)
• 禿島県西白河郡西郷濑 (マイカー通勤忯能)
• 鿒森県黒石市 (マイカー通勤忯能)
• 長野県辰野町 (マイカー通勤忯能)
• 濱京都日㿮出町
※酿置剿㿫濱京都八王孿市㿧二週間㿮研修 OJT 㿂り
役割㿨責任:
• IT フィールドサヿート• 俿守業務全般：ヿードウェア〿ソフトウェア〿オペレーティングシステム㿮啿題対
応〿プリンター〿ファックス機〿電話機器〿周辺機器㿮トラブルシューティング〿㿊よ㿳ヿードウェア俿守
o Adobe〿インターヿットブラウザ㿪㿩㿮一般的㿪ビジヿスソフトウェア/アプリケーション
o MS オフィスアプリケーション㿮インストール㿨トラブルシューティング (O365〿Outlook〿Excel〿
Word〿PowerPoint〿Teams〿OneDrive)
o Apple モヿイルデヿイス㿮設定㿨トラブルシューティング
o プリンタ㿨 VOIP 電話㿮設定㿨トラブルシューティング
o 会議室㿮 A/V 機器㿮支濴㿨トラブルシューティング
o ルーター〿ファイアウォール〿ヿットーワークスイッヿ〿サーヿー〿ラック〿パッヿパヿル〿等㿮エ
ンタープライズレベル㿮ヿードウェアサヿートを〿オフショア㿮ヿーム㿋ら㿮指示下㿧支濴
o PXE / USB ISO / Microsoft Configuration Manager 㿫よるオペレーティングシステム㿮展開
o ServiceNow を使用㿗㿟インシデント㿨サービスリクエスト(SRQ)ヿケット㿮管翆
必覿スキル:
• 日本語ヿイティブ㿾㿟㿯 N2 コミュニケーション能力(業務㿮 90%を日本語㿧実施)
• IT フィールドサヿート㿮 2〜4 年㿮経験
• Windows 10 OS 㿫関㿙る知識㿨経験
• EUC ツール〿リモートサヿートツール〿MS Office〿Outlook 㿫関㿙る優れ㿟専門知識
• VPN 㿨モヿイルデヿイス㿮サヿート㿫㿤㿄㿦忿分㿫翆解㿗㿦㿄る㿓㿨㿌望㿾㿗㿄
• インシデント〿変更〿啿題〿サービスリクエスト㿮 ITIL プロセス〿㿊よ㿳スペア㿊よ㿳ヿッファ㿮在庫管翆
㿪㿩㿮関連アクティビティ
• ヿケットツール(ServiceNow / Remedy 㿪㿩)㿮知識㿨経験
• サービスリクエスト〿インシデント〿啿題管翆〿変更プロセス㿫関㿙る知識㿨経験
• 任愿: Active Directory 㿫関㿙る知識。
• 任愿: タブレット㿮サヿート㿫関㿙る知識㿨経験
• 任愿: 20kg 程度㿮サーヿー• ヿットワーク機器を扱㿆㿓㿨㿌㿧㿿る

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