Alternance/Apprenticeship - Consumer Experience Assistant EMEA - AUG 2024

Apprenticeship - September 2024 - 12 MONTHS

About Us

The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M• A• C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

The Estée Lauder Companies (ELC), in partnership with wELCome, ELC's LGBTQIA+ Employee Resource Group, is a longtime supporter and advocate of LGBTQIA+ equality, and continues to strive to cultivate an inclusive, caring and compassionate workplace. 2021 marks the twelfth year that ELC has proudly been recognized as a "Best Place to Work for LGBTQ Equality" with a 100 score on the Human Rights Campaign's (HRC) 2021 Corporate Equality Index (CEI).

About the Job :

EMEA Omnichannel team - Corporate team working for all brands and markets within the EMEA region.

About Your Responsibilities :

The Omnichannel apprentice actively participates to the enhancements of the Omnichannel customer journey in EMEA.

You will work on improving general aspects of the Omnichannel experience and has the following main responsibilities:

1. Analyze the performance of our loyalty programs (more than 20, launched accross various brands and countries) and makeup/skincare lessons (more than 60 brands and markets offering this kind of service), and identify low and best performers-Help low performers put action plans in place to improve the performance, track the implementation of the action plans and impact on the performance
2. Identify best practices within our brands and markets, but also outside of the company
3. Develop an understanding of key consumer battlegrounds including Millennials and Gen Z consumers, and unlock key consumer insights in the cosmetic area but also other ones
4. Create guidelines and playbooks to cascade all of our recommendations and tips to the brands/markets
5. Organize store visits-Support the transition to a new reporting tool as well as the day-to-day enhancement of our reports

Key tasks:

• Analyze the performance of all our Loyalty program in EMEA and all Make-up services.
• Create monthly reports to share with our stakeholdersEscalate all the bugs and identify enhancements on our data platforms.
• Support the right activations of omnichannel initiatives (help build advertising campaign)
• Identify best practices in terms of promotion (on the websites and in store) within our brands and markets, and outside the ELC CompanyCreate guidelines and playbooks to cascade all of our recommendations and tips to the marketing teams (in EMEA region and in the affiliates)
• Identify low and best performers on our main KPIs.
• Help low performers implement actions to improve the performance and chase the executionBe involved in the preparation, implementation and monitoring of workshops with affiliates
• Work on enhancements projects in partnership with technical and business teams (Revamp of loyalty programs for example)

Qualifications

About You

Available 12 months starting SEPTEMBER 24

internship agreement mandatory

Minimum Education Level: Business school master's degree student

Minimum Years and Area of Experience: at least 1 previous experience

Required Language Proficiency: Fluent in English and French. Any additional language is a plus.

Additional Job Specifications: Previous experiences in Strategy and/or Retail/Online projects management is a plus.

• Creative
• Consumer oriented
• Great analytical skills
• Great communication skills

BENEFITS:

Located in Neuilly-sur-Seine

International environment with over 40 nationalities in the office

up to 10 days a month of remote working

10 days of remote working in the EU within your internship framework

Conciergerie (corporate store, gym center, beauty salon)

Gift bag of products twice a year

A meal voucher card

Job: Online / E-Commerce
Primary Location: FR-IDF-Hauts-de-Seine
Job Type: Internship
Schedule: Full-time
Job Number: 244579