Amazon Connect Architect

EPAM Systems Chennai, India

Company

EPAM Systems

Location

Chennai, India

Type

Full Time

Job Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a dynamic Amazon Connect Architect to drive the architecture and design of our sophisticated IVR and Contact Center solutions.

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The ideal candidate will lead the AWS architecture strategy, ensuring seamless integration and deployment of contact center technologies at scale.

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Responsibilities
  • Define and guide the AWS architecture strategy, roadmap, and technical direction for AWS Connect solutions
  • Lead the design, development, and deployment processes of contact center solutions
  • Work on the migration of on-prem IVR systems to AWS Connect
  • Facilitate integrations with CRM and WFM platforms, specifically Salesforce
  • Manage complex integrations leveraging Amazon Lex, Lambda, Lens, Polly, Pinpoint, and KVS
  • Oversee experience in serverless development and maintain robust serverless Cloud-native services
  • Ensure high-quality unit testing and debugging of developed solutions
  • Actively participate in the RFI and RFP processes to secure new business opportunities
  • Maintain and manage source code effectively using Gitlab, GitHub, Bitbucket, or Code Commit
  • Continuously explore new AWS services and features to enhance solution offerings
Requirements
  • Overall, 11 to 18 years of experience with a minimum of 2-3 years in architecting complex IVR and contact center platforms
  • Proven experience in building call center, collaboration, or telephony platforms in a Cloud or On-Premises environment
  • Background in professional services or consulting in customer-facing roles
  • Proficiency in enterprise call center/telecom implementation and operations
  • Hands-on experience in software development/DevOps, integrating contact center platforms with CRMs and WFMs
  • Familiarity with Amazon Connect capabilities and required deployment skills, including Genesys
  • Knowledge of serverless Cloud-native services such as Lambda functions, SNS, SQS, DynamoDB, API Gateway, Step functions, S3, IAM, LEX Designer, CloudWatch, and CloudTrail
  • Strong unit test and debugging capabilities
  • Experience in Source Code Management tools like Gitlab, GitHub, Bitbucket, or Code Commit
Nice to have
  • Prior experience with other contact center platforms like Avaya and Cisco
  • Expertise in working with AWS Java SDK to call AWS services
We offer
  • Opportunity to work on technical challenges that may impact across geographies
  • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
  • Opportunity to share your ideas on international platforms
  • Sponsored Tech Talks & Hackathons
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate to any EPAM office for short and long-term projects
  • Focused individual development
  • Benefit package:
    • Health benefits
    • Retirement benefits
    • Paid time off
    • Flexible benefits
  • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

Apply Now

Date Posted

01/13/2025

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