Amazon Marketplace Specialist

Company Description

JDE USA, headquartered in Maynard, MA, is a fast-growing premium consumer packaged goods company that is a standalone subsidiary of JDE Peet’s, the largest pure-play coffee and tea company globally. JDE Peet’s business is fueled by a supply chain reaching more than 100 countries, unleashing the possibilities of coffee & tea through their strong portfolio of global, regional and local brands. These brands are built upon a rich history and heritage deeply rooted in the diverse coffee & tea cultures in which we work. The JDE Peet’s portfolio supplies coffee and tea to everyone, no matter who they are, where they are, or what their preferences are. JDE USA offers Tea Forté globally and L’OR Coffee in the U.S.

Job Description

JDE USA is seeking to expand their team with an Amazon Marketplace Specialist role. This position is responsible for the day-to-day operation and analysis of the Amazon business and will work closely with Operations, Marketing, Finance, and Customer Experience. This individual should be a proven analyst with experience in Ecommerce. This self-motivated individual will be driven to understand the business and find new opportunities in the channel for growth.

Responsibilities: 

• Support the day-to-day operations including product content, inventory availability, pricing and promotional activities in order to optimize conversion and revenue.
• Monitor Merchant Fulfilled orders for potential problems between Amazon’s system and our internal operations system. Ensure timely fulfillment of these orders by our third-party warehouse.
• Ensure proper inventory levels. Work with Operations to coordinate PO’s and shipments to Amazon by analyzing and projecting demand.
• Gather daily sales, inventory, advertising, and pricing reports for all Amazon countries/brands.
• Perform site audits to maintain consistent Buy Box, content, and imagery across all items.
• Coordinate new product setup including production of copy, imagery, keywords, attributes, and other product data.
• Coordinate with Customer Experience team to provide best in class experience and maintain and improve on 98%+ seller rating.
• Provide supporting data to Product Development and Marketing departments to assist in delivering new products for brand appropriate opportunities on Amazon.
• Remediate listing, trademark, and other seller issues to maintain the integrity of Tea Forte on Amazon.
• Handle the content flow of items during scheduled item launch cycles.
• Collaborate with Product Management team on feedback needed to analyze the success of new product launches and line expansion opportunities.

Qualifications

• Proven analyst with solid understanding of what drives an online business.
• 3-5 years’ experience in Amazon 3rd party (Seller Central) and direct to consumer in a brand setting.
• Curiosity for how things work- to test, improve results and apply learnings where possible.
• Excellent data analysis skills and business acumen to turn analysis into insights and recommendations.
• Proficiency with Microsoft Excel desired.
• Professional maturity to bring issues and solutions to management.
• Ability to multi-task in a fast-paced, entrepreneurial environment. Upbeat and positive attitude.
• Strong interpersonal and collaboration skills.