Analista de Atendimento ao Cliente Trilíngue (Híbrido)

Who are we?

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Analista de Atendimento ao Cliente Trilíngue (Híbrido)

O que você fará:

• Fornecerá suporte atendendo a solicitações, dúvidas e perguntas do cliente por e-mail, telefone ou chat ao vivo, solucionando problemas, documentando, escalando e gerenciando a resolução de problemas no melhor interesse do cliente e da empresa;
• Poderá fornecer suporte em 1 ou mais idiomas;
• Trabalhará em tarefas fora da fila atribuídas pela gerência;
• Será responsável por alertar os líderes de equipe e gerentes sobre discrepâncias;
• Desenvolverá conhecimento e aprende sistemas de negócios (por exemplo, Siebel, CSC, ECP) dentro do GSD;
• Reconhecerá e escalará quando os processos padrão não estão funcionando corretamente.

O que você precisa ter:

• Necessário experiência anterior com Atendimento ao Cliente;
• Disponibilidade para trabalhar na escala 12x36 das 6h às 18h, no formato híbrido.
• Conhecimento intermediário do Microsoft Office;
• Obrigatório Inglês e espanhol avançado para conversação;
• Outro idioma será considerado como diferencial

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.