Analyst (CRM)

Campbell Ewald has a great TEMPORARY (6+ months) opportunity for an Analyst / Senior Analyst (based on experience) to join our Strategy and Analytics teams to manage the development and distribution of recurring and ad-hoc CRM analyses supported by insights and recommendations.  This position will work on a growing, premier automotive account to provide analytics, data and business intelligence support.

Success for this position is measured by the following:

• Professional demeanor when dealing with internal and external partners
• Strong work ethic
• Using good judgment when making decisions and performing tasks
• Integrity and optimism, regardless of the situation
• Strong degree of accuracy and attention to detail
• Ability to multi-task
• Collaborate effectively in cross-team settings
• Leading by example, finding solutions and striving for excellence
• An ideal candidate will be a self-starter with the knowledge and energy to not only develop and execute strategic analysis, but also be capable and confident in presenting to clients

Preferred experience and skills include:

• 3-4 years of marketing analytics / consumer CRM analytics experience
• Highly accountable individual with excellent communication, collaboration, organizational and project management skills
• Ability to craft and tell data stories both to internal teams and to clients
• Ability to clearly present ideas and analysis both verbally and in writing
• Ability to effectively manage time, prioritize tasks and work across multiple projects        
• Experience working with large datasets
• Highly proficient in SQL (SQL Server, Oracle, Hadoop environment)
• Familiarity with Databricks
• Advanced skills in MS Office (emphasis on Excel and PowerPoint)
• Experience with statistical concepts and knowledge of Test/Control methodologies, including A/B and Multivariate test design and implementation
• CRM Marketing experience highly valued
• Experience with modern data visualization tools, such as Power BI and Tableau
• Familiarity with CRM databases, data feed and structures, and marketing technologies such as Adobe Campaign and Salesforce
• Knowledge of Python a plus but not required
• Ability to deal with ambiguity and changes in direction
• Resourcefulness - creatively use resources to proactively solve problems and get the job done

Roles and Responsibilities will include:

• Organizational skills to manage and prioritize daily work flow
• Develop queries to retrieve data for projects, reports or programs and integrate appropriate data elements with ad-hoc report assignments
• Deliver on-time scheduled reporting, dashboard, and ad-hoc reporting in a timely fashion
• Be a problem solver, showing ability to resolve issues independently, but knowing when issues need to be escalated and/or delegated
• Mine CRM data for insights and key trends that address business questions
• Possess a strong comprehension of client’s business objectives and design reporting and analysis approaches tailored to their needs
• Develop, write and present analysis to internal teams and clients
• Deliver insights that enable strategic decision making and future investment
• Develop and maintain strong client and partner relationships, help drive strategy, measurement methodologies, and evolve into a CRM Analytic SME
• Proactively identify opportunities for data exploration and analysis
• Proactively address process and communications issues and impediments
• Attendance at client meetings locally (travel may be required, but will likely be limited)

Education

• College degree

We encourage all interested candidates to apply and note that many historically excluded and underrepresented candidates often do not apply unless they feel they meet all requirements of a job completely. Please note that we encourage all to apply as we value a diverse workplace inclusive of those with differing backgrounds, life skills and experiences.