Application Analyst III - Salesforce Administrator

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Translates business requirements to functional documentation; participates in technical designs and test planning.

Designs, prototypes solutions and tests new or enhanced applications

Performs technical support processes and activities for the implementation of new or existing applications, leveraging team sprint process.

Monitors the efficiency and effectiveness of application operations and troubleshoots potential defects, as necessary.

Guides process design and implementation in business departments that leverages the maximum benefit from systems while minimizing technical debt.

· Salesforce Administrator Certification

·University degree or College diploma · Salesforce Advanced Administrator Certification

· 5+ years' experience as Salesforce

administrator

· CPQ & Billing, Experience Cloud, and CRM Analytics experience is a major asset

· Expert understanding of Salesforce.com

Sales & Service Cloud key concepts

including: Campaign Management, Lead

Management, Opportunity Management.

· Salesforce Apex and Visualforce experience

· Expert understanding of Salesforce flows

 

· Strong written and verbal communication

skills

·Territory Management & Case Management

· Collaborating across multiple internal

teams

· Demonstrating organization, time

management, and multi-tasking

 

· Effectively communicating with technical

and non-technical audiences

#MG1

#MGLI1

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.