Application Support Analyst

We are excited to announce an opportunity for an Application Support Analyst at KUBRA! This key role is designed to provide day-to-day support for our product applications and backend processes. The selected individual will be responsible for delivering prompt and insightful responses to verbal inquiries regarding all aspects of our services. This position is ideal for someone who is passionate about technology, possesses excellent communication skills, and is eager to contribute to delivering exceptional support and service to our clients. Join our team and be a crucial part of ensuring seamless operations and customer satisfaction!

What you get to do everyday!

• Offer day to day support for all backend modules.
• Respond to internal inquiries regarding different features offered by the system, detect/asses unexpected behavior or results of the system.
• Monitor, assess and resolve system errors.
• Monitor and troubleshoot system errors.
• Assist internal/external client inquiries regarding product platform.
• Determine root cause analysis and incident resolution.
• Provide client feedback according to SLA guidelines.
• Work with external vendors on day to day support activities.
• Perform code changes and enhancement on existing programs.
• Work on filters when necessary.
• Work with Implementation teams on specific developmental activities.
• Maintain knowledge base repository and track all implementation/development activities. 
• Work with the Product development team on any Problem Management/developmental activities.
• Provide after-hours support.

What kind of person you should be!

• A good communicator and team player.
• Someone who takes ownership and is self motivated/driven. 
• Be able to demonstrate an understanding of KUBRA's business model.
• Easily demonstrate experience with Visual Basic development.

What skills do you need?

• At least 1-3 years of development time which includes the creation of both web and desktop based solutions.
• 1-2 of years of programming and DF implementations.
• Education/Certification/Training required preferred: Degree in Computer Information Systems
• Other Education/Certification/Training preferred: MCAD Certification, .Net Certification, ITIL v3 Foundation
• Demonstrated knowledge of relational database technology.
• Extensive knowledge of Internet technologies.
• MS-SQL query language, and imaging knowledge.
• Ability to generate reports.
• Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on current Windows platform using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net and JavaScript.

What you can expect from us!

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Bi-annual performance-based bonus
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• A free premium membership for ‘Headspace’; an app geared towards mental health and wellbeing
• Access to Perkopolis retail discounts
• Generous benefit coverage with low premiums (+ a Health Care Spending Account)
• RRSP Matching

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.