Application Support Engineer

Company Overview

There’s a better way to work in finance—and more specifically, a better way to unlock value potential in private equity-backed portfolio companies. Working at the intersection of sponsors and management teams across every stage of the investment lifecycle, our team provides hands-on, execution-oriented support to elevate the office of the CFO.

So, what does it mean to work at Accordion? It means joining 1,000+ finance & technology experts in a high-growth, agile, and entrepreneurial environment while changing the way portfolio companies drive value. It also means making your mark on Accordion’s future—by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together.

Accordion is headquartered in New York City with 11 offices around the globe. Join us!

Practice Description

This role will be a part of the Internal Enterprise Applications Team.  Enterprise Applications supports a set of core business activities and processes that help the Accordion organization run effectively, efficiently and in support of business strategies and objectives.

This position will be based near one of the Accordion offices.  This role can be based in any of our US office locations and is a hybrid role. Ideal candidates should be local to the desired location, with the flexibility to work remotely 2-3 days a week, blending the best of both worlds for efficiency and collaboration.

What You’ll Do:

An application support engineer (ASE) is an IT professional who is responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion. 

Essential day-to-day responsibilities for managing the event process include the following:

• Provide technical support for enterprise-level application systems.
• Respond to general questions and trouble tickets in a timely manner.
• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
• Prioritize multiple, open issues.
• Document issue triage as troubleshooting progresses.
• Follow best practices forchange control of proposed solutions.
• Maintain service reports.
• Document actionable bugs for engineering resolution.

Ideally, You Have:

• Bachelor’s degree required.
• Proficiency in Microsoft Office and working knowledge of DealCloud, including firsthand experience (2-3 years) as a Platform Manager or an administrator. DealCloud Platform certification preferred but not required.
• Experience in a professional services firm.
• Experience with a variety of Sales tools (HubSpot, LinkedIn Sales Navigator, Pitchbook, NetSuite, Seamless.AI, Power BI, etc.)
• Advanced level of Excel and PowerPoint experience.
• Driven individual with a high level of interest in data, process, and technology.
• Strong research, analytical and reporting skills.
• Demonstrated ability to multi-task, while driving timely and quality execution of all types of CRM / Sales tool requests.
• Superior organizational skills and attention to detail.
• Exceptional communication and interpersonal skills. Own responsibility for communicating complex functionality effectively to client-facing teams.
• Clearly document the business and functional requirements that bring your solutions to life.
• Strategic thinking and problem-solving abilities. Think through the best, most efficient solutions that meet Sales Operations business goals.

Ideally, You Are:

• Excited to be part of a growing team, with a focus on driving future growth.
• Passionate about technology advancement and Sales tools and delivering exceptional client service.
• Candidates must be self-starters, with a strong work ethic and strives for results.
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions and raise issues to senior team members when necessary.
• A leader of others; you lead by example.
• A strong team player, able to work with team members across all levels.
• Reside near an Accordion office and willing to travel according approximately 20%.

Salary: $73,000 - $100,000 + benefits + bonus

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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