Applied Science Manager, DUG

About the Team

Our mission at the Dialog Understanding and Generation team is to build the most advanced AI assistants in the sales engagement domain, empowering customers to optimize their interactions with prospects. Our team is at the forefront of AI innovation, driving current and future AI initiatives through a blend of machine learning and cloud service development.

We are a team of applied data scientists who thrive on tackling both scientific and engineering challenges. You'll work closely with top-tier engineers and product managers in a collaborative and high-impact environment, gain hands-on experience with the latest machine learning and cloud services technologies that keep you at the cutting edge of the field. You'll have the opportunity to leverage your creativity and expertise to overcome tough challenges that require innovative solutions.

Your Daily Adventures Will Include

• Working with voice streams and real-time transcriptions of voice streams to extract intelligence and actionable insights
• Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
• Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
• Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
• Finding quick ways to prototype and test possible solutions to large problems
• Looking up and down the stack for the best return on investment for any given pain point
• Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization

Basic Qualifications

• 10+ years of experience shipping production quality code in Java, Go or C++, along with strong software engineering skills
• 4 years of Management experience
• A strong background in statistics and passion for data are essential for success in this role
• Experience programming in Python, Java or Go or C++, along with strong software engineering skills
• Experience with cloud-based service applications
• Experience with data and model pipelines
• Familiar with continuous-deployment projects
• Willing to go above and beyond to help other team members
• Ability to prioritize details along a path of iterative delivery
• Ability to quickly ramp up new technologies and start contributing

#LI-JM1