Associate Account Manager

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

Proactively save customers threatening to churn, manage the initiation and termination of subscriptions within stripe, conduct month-end audits, closely monitor churn and cancellation trends to ensure customer retention and operational accuracy, while maintaining a Book of Business for our foundation clients 

What is required for this role that makes you a hero:

• Minimum of 3-5 years of experience in customer success, account management, or a related field
• Proven track record in reducing customer churn and improving customer retention
• Experience with subscription management platforms, particularly Stripe
• Experience conducting audits and ensuring operational accuracy
• Preferred degree in Business Administration, Finance, Marketing, or a related field.
• Exceptional attention to detail and adherence to processes 
• Ability to analyze churn and cancellation trends and develop strategies to mitigate them

What you’ll be doing: 

• Proactively engage with customers to reduce churn by identifying and addressing their concerns
• Manage subscription processes, including initiating and terminating accounts as needed.
• Conduct monthly audits to ensure accuracy in subscription data and adherence to cancellation policies
• Analyst churn and cancellation trends, developing and implementing strategies to improve retention 
• Maintain and regularly interact with a Book of Business to build strong client relationships

Measurables:

• Decrease quarterly churn by 5% 
• Maintain a 95% adherence to cancellation processes 
• 100% Monthly audits completed 
• Achieve 75% meeting rate with BoB
• Analyze churn and cancellation trends, developing and implementing strategies to improve retention
• Maintain and regularly interact with a Book of Business to build strong client relationships.

Superpowers:

• Empathy and Active Listening: The ability to genuinely understand customer concerns and craft solutions tailored to their needs
• Analytical Problem-Solving: A knack for spotting trends in churn data and designing actionable strategies to improve retention
• Organization and Attention to Detail: Mastery in managing subscription details, performing audits, and ensuring accurate execution of processes
• Persuasive Communication: Skilled at building trust and engaging customers to secure meetings and strengthen relationships
• Adaptability and Resilience: Thriving in a dynamic environment while addressing challenges with a solutions-focused mindset

Outcomes:

1. Increased Customer Retention 
2. Efficient Subscription Management
3. Accurate Month-End Audits

Mentor (hit us up for the inside scoop):
Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, pickleball, photography, and recruiting.