Associate Business Process Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Assists with developing functional requirements for business systems; tests, training and implements applications.
Responsibilities • Supports customer processes and activities for the implementation of new or existing applications. • Monitor application operations and troubleshoot problems, as necessary. • Translate client's requirements to functional documentation; assist with technical designs and test plan. • Execute application testing to ensure quality.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Basic Understanding: • Explains the key concepts, techniques and steps involved in the business analysis process. • Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business. • Outlines the scope of the business analysis process. • Understands the purpose of each business analysis technique and their specific needs.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Basic Understanding: • Names specific tools or techniques that can be used to support the analytical thinking process. • Describes specific software applications or products used for business analytics. • Gives examples of how analytical thinking has been used to resolve problems. • Helps others research and learn more about business analytics tools and applications.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding: • Provides examples of the characteristics of effective business relationships. • Identifies key business relationships in own organization. • Describes the nature of a productive business relationship. • Explains the benefits of building business partnerships.
IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.
Level Basic Understanding: • Names key IT departments, functions, and players. • Gathers information on key IT initiatives and projects. • Describes key activities performed by IT professionals and managers. • Identifies major roles and responsibilities of the IT function.
IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Level Basic Understanding: • Identifies current initiatives and key issues related to organizational technological policy. • Describes expected benefits of effective organizational IT policies, standards and procedures. • Explains the importance of defining and following IT policies, standards and procedures. • Outlines the key concepts and features of IT policies, standards and procedures.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Basic Understanding: • Cites examples of functional and non-functional requirements. • Describes basic concepts and major activities associated with requirements analysis. • Explains the life cycle context and scope of requirements analysis. • Explains the structure and components of effective requirements analysis documents.
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Basic Understanding: • Describes major components of system testing used by the organization. • Documents the standard processes and procedures involved in system testing. • Explains the importance of thorough system testing prior to implementation. • Identifies common errors that occur in standard system testing activities.
Posting Dates:
January 17, 2025 - January 31, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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