Associate Client Onboarding Specialist

Job Description
Associate Client Onboarding Specialist
Wilmington, DE (Hybrid)
8:30 am-5:30 pm
The Customer Acquisitions Team works with CSC's new clients, our sales teams, and others to ensure a smooth transition for new clients of CSC's Registered Agent, Business License, and Annual Reports services. The Associate Customer Onboarding Specialist is focused on/responsible for onboardings for multiple services, including, but not limited to; change of agent, annual report, business license, and global subsidiary management services. In addition, receiving requests from internal customers to help their customers with change of agent requests. You will also be responsible for retrieving information from cases in Salesforce for review and reaching out for missing or conflicting information. Working with sales, customers, and other teams within the company to successfully and seamlessly transition into CSC as a new customer or additional units to their existing portfolio.
Some of the things you'll be doing:

• Review Salesforce Case(s)
• Act as a project Coordinator/case owner within salesforce
• Interacting with customers via phone and email
• Communicate project status to customer, sales, account management and other onboarding teams
• Understand onboarding workflow
• Run Business Objects Report for Annual Report audit
• Respond promptly to customer inquiries over the phone or electronically
• Ability to do regular customer outreach out outstanding items
• Participate within the team in workgroups and process improvement

Qualifications:

• Strong attention to detail and accuracy
• Strong Customer Service skills
• Flexibility
• Problem solving skills
• Attention to detail
• Quick, independent learner
• Proficient with Excel reporting
• Proficient with Salesforce
• Excellent written and verbal communication skills
• Ability to multitask in a high-volume environment
• Candidate should adhere to CSC Values, Service, Teamwork, Agility, and Tenacity

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.