Associate Desktop Systems Engineer

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

The Associate Desktop Systems Engineer is responsible for deploying, monitoring, and maintaining the global desktop and collaboration solutions for Sleep Number's end-user computing environment. This includes the support for the corporate office, manufacturing facilities and over 500 retail field locations regarding device, application, and connectivity for desktop computers, laptops, printers, collaboration tools, and other proprietary technology devices for Sleep Number. In this position, you will play a substantial role in emerging technology projects and their successful execution.

Primary Responsibilities

• Provisions, administers, and supports Exchange Online, O365, and M365 capabilities
• Supports all technical deployment activities for retail field and headquarters to ensure proper technology assets and applications are deployed
• Develops and packages operating systems and applications within KACE for Windows and Mac Operating Systems
• Applies operating system updates, patches, and configuration changes to deployment tools
• Monitors incidents within Service Now and assists with escalations and complex incidents as needed to maintain SLA
• Supports fast moving, large scale retail and corporate technical projects with testing, device planning and scalable technical configuration
• Ensures that stakeholders and sponsors are appropriately informed on project status as required
• Communicates to stakeholders and IT regarding system operations and planned environment changes
• Plans, designs, socializes, and implements solution standards that can be deployed across the organization
• Participates and influences others in the development and implementation of specific desktop solutions
• Continuously develops technical subject matter expertise on established and emerging desktop and other device technologies
• Ability to read, write and maintain advanced scripts using modern languages like PowerShell, .NET and VBS
• Write and maintain MySQL queries for reporting from KACE environment for integration with ServiceNow

Position Requirements

• 3+ years' experience in a similar technical position for an organization with multiple locations, preferably in a retail-facing organization
• 1+ year experience managing and supporting Exchange Online, O365, and M365 capabilities
• 1+ years' experience using enterprise asset mgmt. systems such as KACE
• Familiarity with mobile and collaborative technologies such as teleconferencing and tablet integration
• Familiarity with application deployment tools and imaging
• Familiarity with VDI, VPN and other remote tools
• Familiarity using 3rd party remote access tools to troubleshoot remote user's incidents

Knowledge, skills & abilities

• Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
• Familiarity with Powershell, Python or equivalent automation languages
• Possess superior written and oral communication
• Display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
• Exhibit excellent judgment and independent decision making skills
• Execute with high quality
• Operate in high pressure situations and successfully handle multiple priorities
• Display strong organizational skills

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.