Associate Digital Product Manager

Associate Product Manager (#LI-SG3)

As an Associate Product Manager you will manage some of our important products and technology initiatives as well as set stage for strategic guidance on investment needed to pursue the development and design efforts. This position will be based in Gurgaon, Haryana, India and will report into Product Director, Service Technology team. This fast-paced role will continue to build products and enable our service teams to engage our clients leading to retention.

What you'll do?

• Be responsible for partnering on and managing the end-to-end execution of the SFDC GS&D and enterprise initiatives, there by enabling the service teams to deliver business impact and drive Client value delivery and growth

• Be responsible for service tools execution in support of business continuity by prioritizing only must have business requests.

• Consistently build stakeholder and business partnership in learning about user-feedback, new priorities, workflows that influence and shape product strategy and define a prioritized backlog

• Collaborate with Product team, along with Engineering, Design, Data Science, Data Analytics to grow and advance the product portfolio

• Strong understand of data and underlying data architecture, including enterprise-wide systems of records and SFDC CRM, to be able to influence and shape the backend product development.

• Build and launch products and features in an Agile methodology and at scale, through continuous prioritization, A/B testing, pivoting and designing for scale and robustness

• Continue to integrate our tools and business processes to create a “one-stop shop” for our service associates so they can access everything needed to drive client engagement

• Partner with IT to build world class application to achieve seamless workflow for service delivery associates.

• Identifying systemic issues affecting clients and work with internal organizations to identify and implement fixes, process modification or changes to client’s expectations.

You’re extraordinary at:

• Leading high-performance initiatives while operating under the lean product principle framework and agile delivery

• Analytical problem solving and using fact-based decision making to solve business problems

• Driving strong product ownership, developing a robust testing framework and faster time to market

• Disciplined Scrum knowledge for different products in order to continuously increase velocity

• Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention

• Operating in a highly collaborative working environment to strive for world class operational rigor and to proactively identify opportunities to problem solve

What you'll need:

• A proven understanding of information technology, knowledgeable in disruptive technologies, in-depth experience and/or knowledge of databases and data schema while being technically savvy

• Experience with user journeys, personas, user experience and product development life cycle

• Top-notch problem-solving skills leveraging systems and tools, optimized processes and ability to leverage Lean Product Principles to A/B test, measure success and continuously improve

• Hands on experience in implementing CRM processes and practices within an organization

• Experience and knowledge in SFDC CRM

• Agile ability to anticipate need, be responsive and adapt to change

• Strong interpersonal and relationship skills, ability to influence decisions and gain consensus

• Excellent time and project management skills, ability to prioritize the most important projects to create business impact

• 2+ years’ experience in the Product Management, Design and Development space

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:95024

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