Associate Director, Clinic Enrollment & Operations

Our Opportunity:
Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. The Chewy Health team is on a mission to revolutionize how veterinarians and pet parents care for their pets. With a focus on building new services through the PracticeHub platform, they strive to make it easier for pets of all kinds to live healthy, happy lives.

To support this effort, Chewy Health is seeking an Associate Director of Clinic Enrollment & Operations to join our Healthcare Services team in Bellevue, WA, or Plantation, FL offices. In this role, you’ll work closely with the PracticeHub and Veterinary Services teams, as well as cross-functional groups like product, engineering, and operations, to ensure veterinary practices have a smooth, outstanding experience with Chewy. 

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What You’ll Need:

• Education: Undergraduate degree or equivalent experience in Business Management, Marketing, Finance, or a related field.
• Experience: 10+ years in customer service and/or B2B sales, process, and implementation; 5+ years leading teams in product, program, and organizational change.
• Cross-functional Leadership: Confirmed ability to handle and collaborate across teams, both internally and with external partners and customers.
• Process Improvement: Strong ability to identify and drive process improvements, quantify benefits, and lead multiple projects simultaneously, both remotely and in person.
• Communication: Excellent written and verbal communication skills.
• Relationship Building: Strong skills in building and maintaining customer/client relationships.
• Results-Oriented: Track record of delivering results in fast-paced environments.
• Tech Proficiency: Familiarity with Salesforce, Lucid chart, Jira, Confluence, SendGrid, Oracle, and MS Office. 

Bonus:

• Experience in the veterinary or medical industry
• Six Sigma certification
• SQL experience

Hub Locations & Work Arrangement:

• Hub Locations: Bellevue, WA or Plantation, FL 
• Hybrid Model: 2+ days in hub location per week
• Remote: This role is NOT a remote role.