Associate Field Service Engineer - Medical Devices

As Field Service Engineer at Stryker, you have the opportunity to work with some of the most advanced medical products in the industry. As a trusted advisor, you will be interacting with, educating, and building relationships with customers (nurses, surgeons, clinicians, etc.) to find solutions that make people's lives better. As one of the top companies in the medical technology field, you will be proud to represent Stryker and our quality products. As we are a career destination, we will help you develop your passions, and support you in your development and growth.

Place of residence: Warszawa

Territory: mazowieckie, podlaskie i lubelskie

Who we want:

Hard-working winners. Confident, competitive and results-oriented people who create a strong customer relationship through excellent service.

Teammates. Partners who listen to ideas, share thoughts and work together as a team to move the business forward.

Mission-driven salespeople. Fiercely intense representatives who work whatever hours necessary to live out their purpose of changing people's lives and making healthcare better.

User-focused creators. People who imagine with the user in mind, developing solutions that help change patients' lives.

What you will do

• As Field Service Engineer, you will play a leading role in supporting the on-site technical needs of Stryker customers
• You will perform all required quality control checks and preventive maintenance and complete repairs, software and hardware upgrades as per Stryker's standards and procedures
• You present the highest level of customer etiquette in support of the sales team, promote increased equipment and service usage by establishing and maintaining effective customer relationships
• You will collaborate with Sales, Customer Service, Regulatory Affairs/Quality Assurance and Technical Support to ensure smooth service delivery, customer satisfaction and further growth of Service contracts (called ProCare)
• You will build long term relationships with customers, subcontractors and team members to ensure responsiveness and superior customer service

What you need

• Technical background or engineering degree (mechanical, biomedical, electronic or similar)
• Ideally professional work experiences in repairing of mechanical and/or electronical devices, i.e. Smartphones, Computers, etc. (not a must-have!). More important is your passion for the medical environment, high quality products and a strong customer relationship
• Strong inter-personal communication skills specifically relating to stress management, people management and conflict management
• Ability to explain detailed instruction troubleshooting and inspection procedures
• Valid driving license and up to 70% travel in the region
• Fluent Polish, very good English
• Be able to lift (sometimes) heavy products

What We Offer

• A winning team driven to achieve our mission and deliver remarkable results
• Quality products that improve the lives of customers and patients
• Ability to discover your strengths, follow your passion and own your own career
• Personal & professional development at one of the world's best workplaces with different opportunities through career paths and individual development plans

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Learn more about the Products:

• Defibrillators & AEDs- https://www.strykeremergencycare.com/products/devices/

• Chest Compression System- https://www.strykeremergencycare.com/products/devices/lucas-3/

• Emergency Patient Transport- https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/emergency-patient-transport.html

• Acute Care- https://www.stryker.com/gb/en/portfolios/medical-surgical-equipment/stretchers.html