Associate Loan Servicing Representative

About this role:

• Wells Fargo is seeking an Associate Loan Servicing Representative in Consumer Lending as part of WF Auto. Learn more about our career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support Loan Servicing functional areas and processes.
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions.
• Create, review, research and calculate legal letters that are moderate to complex in nature.
• Review, research, process, and respond to inquiries of moderate complexity from internal personnel pertaining to loans and various areas within Loan Servicing and Legal Notices.
• Escalate non-routine questions to experienced individuals.
• Perform Second Level Reviews of automated Legal Notices to review account information while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations.
• Coordinate with internal teams to ensure timely and accurate notice delivery.
• Recognize and report any inconsistencies found in assigned legal notice processes.
• Ensure confidentiality and security of sensitive customer information.

Required Qualifications, US:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience with the following systems, iNotice, Cars, iTop
• Experience in legal notice processing and/or second level review.
• Strong attention to detail, including accuracy in grammar and a sharp focus on identifying and resolving errors.
• Strong organizational, multi-tasking, and prioritization skills
• Ability to exercise independent judgment to identify and resolve problems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively in a team environment.
• Knowledge and understanding of auto policies and procedures.

Job Location:

• 6051 State Highway 161, Irving TX

Posting End Date:
24 Nov 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.