Associate, Merchant Strategy & Operations

About the Team

The Merchant is at the core of DoorDash. The Merchant Team powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly.

About the Role

We are looking for an operator with a strong bias to action who loves using data to solve problems. You'll join the Restaurant Selection team, where we're focused on building the best merchant base for our customers. In this role, you'll support the restaurant selection acquisition function in Canada, which will involve developing go-to-market strategies, launching experiments and supporting growth initiatives that will allow us to acquire differentiated selection for our customers. You'll work cross-functionally between our sales, sales operations, partner management, and analytics teams to build the merchant foundation.

We're looking for someone who is self-motivated, highly analytical, data-driven and has exceptional interpersonal and relationship-building skills.

You're excited about this opportunity because you will...

• Operate & Build - Drive the strategy & execution for new DoorDash Selection initiatives to help build and retain a differentiated merchant base
• Analyze - Build models to evaluate the economics, value and opportunity costs of strategic initiatives intended to acquire and retain merchants across our platform
• Experiment - Use data-driven decision-making to run tests or develop insights to inform strategic initiatives
• Optimize - Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
• Influence & Work Crossfunctionally - Work cross-functionally across the Merchant Organization and broader DoorDash
• Make Stuff Happen - You handle chaos and complexity, in a detailed and structured way and have a strong bias to action that brings your plans to life in execution. You aren't afraid to roll up your sleeves to make process improvements and build scalable, repeatable solutions to day to day operating problems.

We're excited about you because...

• You are a proven operator - You have 2-4 years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus
• You are analytical - You let data tell the story and you're comfortable modeling in Excel. SQL knowledge is a plus.
• You are a collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team first environment
• You are a problem solver - You can independently translate high-level goals into actionable plans.
• You are a strong communicator - You tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$80,000-$100,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.