Associate Performance Manager

ABOUT THIS ROLE:

The Associate Performance Manager (APFM) is responsible for supporting the day to day operations and management of Dealer Inspire’s accounts. The APFM will work closely with experienced Performance Managers and the Client Services leadership teams on the execution of tasks varying in scope and focus to streamline projects and ensure the continuous delivery of kick-ass customer experience.  

The role of APFM serves as a learning ground at an entry-level position. The goal is for this individual to develop their skills as an Associate Performance Manager and then progress into a Performance Manager role with their own book of business within 4-12 months.

Duties & Responsibilities:

• Build trusting relationships with Performance Management team through efficient and accurate performance of duties as outlined
• Website Audits and updates - QC content and updates, ensure consistency across sites, confirm break/fix resolutions
• Assist in meeting preparation and reporting for Monthly Performance Review Calls for Regional accounts. 
• Manage and qualify a queue of incoming requests
• Collaborate with requesters if there is missing or incomplete information to ensure timely and accurate execution of requests
• Collaborate with various internal departments to complete assigned activities
• Partner with management to identify efficiency and process improvements
• Assist in the overall goal to maintain 99% retention of all clients for the PFMs that you support
• Responsible for ensuring processes are followed and deadlines are met based on established policies.
• Maintain accurate information in internal systems and tools ensuring all systems and tools provide a track record and transparent view of team activity.
• Follow up on tickets and to do’s to make sure teams can complete their tasks in a timely manner.
• Represent a positive brand of DI during external client meetings and within internal regional teams.
• Other tasks as assigned

Required Skills

• Excellent customer service and relationship building skills
• Knowledgeable in digital marketing including social media, SEO, SEM, and analytics
• Ability to resolve conflicts or problems both with internal and external clients
• Must be very organized, punctual, and detail-oriented
• Fast learner & interested in new technologies
• 1+ Years of experience in same or similar discipline 

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