Associate Product Manager II

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the Role

Synapse is Zeta’s digital banking experience team, building modern banking experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions. 

As an Associate Product Manager in the Synapse team, you will have the opportunity to work on innovative products and features that enhance user experiences and drive long-term growth for our customers. Your role will cut through the entire product development lifecycle for your assigned charter - encompassing product development, research, analytics, execution and growth. You will collaborate with peers across product management, UX design, software engineering, data science, and business functions. 

Job Location: Bangalore, India (100% on-site)

Responsibilities

• Product Development
• Work closely with product, design and engineering teams to define and document detailed product requirements, ensuring they align with the overall product and business strategy.
• Engage in agile development processes, including sprint planning, backlog refinement, and daily stand-ups, to drive the timely release of product features.




Product Documentation

• Create comprehensive product documentation, including user guides and release notes, to support internal teams and external clients.




Market Research

• Dive deep into market trends, user needs, and competitor landscapes to inform product decisions and enhancements




Data Analysis

• Utilize data-driven insights to evaluate product performance, identify improvement areas, and make informed recommendations for enhancements.




Quality Assurance

• Collaborate with QA teams to define test cases, conduct testing, and ensure the delivery of high-quality products to end-users.

Skills

• Analytical Thinking & Research orientation
• Proficient in data analysis tools such as Excel, SQL, or equivalent.
• Ability to interpret complex data sets and derive actionable insights - analyze data, identify patterns and make data-driven decisions.
• Experience conducting user research and usability testing.




• Communication
• Excellent written and verbal communication skills for articulation of product requirements, effective collaboration and stakeholder management.




• Tools & Processes
• Proficiency in using product management tools, such as Jira and Confluence.
• Familiarity with agile development processes and principles.




• Technical Acumen
• Good understanding of technology stacks and the ability to engage effectively with technical teams.
• Knowledge of APIs and their role in modern software development.




• Collaboration
• Strong collaborative skills, working effectively with cross-functional teams including design, development, and QA.
• Experience facilitating productive discussions and workshops.

Education and Qualifications

• Previous work experience as an Associate Product Manager / Product Analyst or a similar role
• Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns
• Software Engineering / Technical background
• An MBA from a Tier 1 school would be a bonus

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success