AV Specialist

• Must be a U.S. Citizen
• Active Secret Clearance
• High School Diploma
• 6+ years of experience as an AV Tech/Desktop Support

Job Duties:

• Oversee testing, maintenance, asset management, operation of audiovisual (AV) and videoconference (VTC) equipment including (microphones, video cameras, audio systems, and operation of integrated AV systems)
• Perform IT-related setup, support, and breakdown for on-site meetings
• Troubleshoot audiovisual and videoconferencing-related technology and follow through on escalation of issues
• Provide consultation and education to all levels of end users on presentation technologies
• Perform biweekly/monthly user training,
• Perform regular preventive maintenance checks to maintain conference room integrity
• Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to the vendor
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management
• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue
• Support in-office walk-ups and remote assistance while providing a great customer experience
• Identify, troubleshoot, and resolve hardware and software problems and provide employee training
• Desktop equipment moves, adds, and changes
• Responding promptly to service issues and requests
• Utilize a ticketing system to log, track, and document incidents to ensure customer problems are resolved to customer satisfaction
• Handle projects assigned by management
• Work independently on day-to-day operations
• Support special events at remote locations as needed

Required Skills:

• Excellent hands-on and remote customer service skills
• Ability to work independently and within a team environment
• Ability to prioritize and address multiple tasks and projects in a dynamic work environment
• Strong interpersonal and communication skills, strong work ethic and positive attitude.
• Experience with Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite