B2B Product Quality Specialist (d / f/ m)

Company Description

Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels, or car rental is normalized, rail, bus, ferries, airport transfer, all forms of ground transport are fragmented on a local level.

Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, London, Melbourne.

They are a team of more than 350 passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.

Job Description

Omio is looking for a passionate and driven Product Quality Specialist/UAT Specialist who will sit with the Product team and play a key role in ensuring the highest level of quality for the products developed and delivered by the company. The role involves working closely with stakeholders, including end-users, to ensure that the final product meets the business requirements and is user-friendly, functional, and free of defects before it goes live. The person will be responsible for developing a test plan, conducting rigorous testing, quality checks, and assessments throughout the product lifecycle, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions. This role will report to the Tribe Product Director.

Main tasks and responsibilities:

• Test Planning: Develop and maintain UAT test plans, including defining test objectives, scope, approach, and criteria for success.

• Define Test Cases: Ensure behaviour of the product/feature is captured through various test cases including stress testing/edge cases. 

• Test Execution: Coordinate and execute UAT test cases, ensuring thorough testing of all functionalities as per the business requirements.

• Stakeholder Collaboration: Work closely with business analysts, product owners, and end-users to ensure that testing aligns with user expectations and requirements.

• Defect Management: Identify, document, and track defects found during UAT, and collaborate with development teams to resolve issues.

• Problem Solving: Investigate and troubleshoot product quality issues, identifying root causes and implementing corrective actions.

• Reporting: Provide detailed test reports, including test progress, defect summaries, and recommendations for product improvements.

• User Training: Assist in the creation of user guides and documentation for Partners

• Sign-Off: Facilitate the UAT sign-off process, ensuring that all stakeholders are in agreement that the product is ready for release.

Continuous Improvement: Do continuous testing to recommend and implement improvements to enhance product quality and efficiency. Deep dive any elements identified as defective and work systematically towards a fix.

Qualifications

• Experience: 3+ years of experience in UAT, software testing, or a related field

• Curious and Customer first mindset

• Ability to manage multiple stakeholders and coordinate cross-functional teams.

• Strong analytical skills and attention to detail

• Proficiency in using UAT tools and software

• You have strong communications skills 

• Technical background preferred (degree in Computer Science)

• Writing & understanding code is a plus (not a requirement)

Additional Information

What’s in it for you? #LifeatOmio

• Have an impact. With innovation and smart technology, together, we are powering journeys that move us
• 27 vacation days, a day off on your birthday, and more
• Travel Benefits Scheme
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age or disability.

Hiring process and background checks

At Omio, we work in partnership with Giant Screening, once a job offer has been accepted, Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all relevant information required. Consent will be requested prior to any information being passed to our services company.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).
Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.
www.omio.com/corporate/jobs