Bilingual Customer Service Representative

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

This is where you can make a positive impact on Renal Care patients across the US. You will speak with the patients whose lives are saved and sustained by Baxter products.

Your team

• Daily service operations for hybrid on-site and work-from-home front-line team of 100+ pharmacy technician service team members and supervisors to ensure that customers and patients receive the best possible service
• Financial support to acquire Certified Pharmacy Technician License
• Remote work opportunities (in office as needed) (training is done onsite for 4-6 weeks)
• Department Hours Monday-Friday (7:00 AM - 6:00 PM CST)
• Benefits start on Day 1
• 401K with 6.5% company match
• 10 paid holidays and 4 weeks PTO

What you'll be doing

• Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
• Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports.
• May be required to handle regulatory procedures for federal and state regulations.
• Responsible for handling aspects of prescription processing and order fulfillment for the Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in the Remote Order Processing Pharmacy.
• Assist pharmacists with functions related to the receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
• Accountable for providing outstanding service to all external customers, patients, and Baxter team members. Collaboration with cross functional departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, various sales representatives, Center for One Baxter, and others.
• Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
• Responsible for detailing service failures that impact the customer and the organization.
• Answering customer calls in the Spanish call que.

What you'll bring

• High school graduate/GED required; Bachelor's Degree is helpful
• 2+ years customer service or supply chain experience
• Certified Pharmacy Technician License in good standing preferred
• Strong verbal and written communication skills
• Expertise in working with the Microsoft suite of applications and skills for working in web-based applications
• Demonstrate strong social skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills
• Ability to be flexible to cover a shift during hours of operation, ranging between 7:00am to 6:00pm CST, Monday through Friday
• Ability to speak Spanish is an asset, preferred

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a salary range of $36,000 to $90,000.

The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.