Billing and Collections Analyst

☀️ About Bright:

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify the process of solar adoption through automation, overseeing everything from financial solutions to installation. Backed by top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio, we're poised for exponential growth while maintaining a fun and rewarding work environment.

💼 About the position:

Join us as a Billing and Collections Analyst (Collections Agencies and B2B Expert) to bring clean solar energy to Mexico! Work with our Collections Team, and play a critical role in achieving Bright’s goals. You'll be responsible for ensuring all customers assigned to a Collections and Litigator Agency are handled correctly and that agencies follow Bright’s best practices - you will ensure that the Collections Agencies have all the tools they need in order to achieve our goals and reduce the default rate and following up on open cases with other Bright departments and suggesting efficiency improvements for our existing processes. Also, you will collaborate with our Industrial Sales team to ensure that our portfolio of industrial customers remains healthy, while maintaining a cordial business relationship with them, with daily responsibilities involving speaking on the phone with those industrial customers and establishing strong B2B collections processes that ensure a positive customer experience.

💻 Your tasks and responsibilities will be:

• Collections tasks:
• Daily follow-up of the recovery progress of the collection agencies.
• Calling and collections work directly with industrial customers.
• Implement and improve strategies to increase the collection rate.
• Auditing and compliance:
• Ensure that Collections Agencies follow our best practices, legal requirements, and our Collections Policy.
• Ensure that our partners provide an excellent customer service.
• Confirm that the collection agencies comply with the services they promised (physical visits, calls, mass communications, etc).
• Documentation:
• Deliver the assignment to each collection agency along with the corresponding data in a timely manner.
• Ensure legal documentation is in place for each assignment (Contract, NDA, etc.).
• Document late fee waiving and payment agreements.

🥇 Who you are:

• You have 1-2 years of experience working directly with Collections Agencies.
• You have 1 year of experience in business-to-business collections.
• You feel comfortable auditing and daily following up the progress of the Collections Agencies and Litigators.
• You have the following skills:
• Metric Driven:
• You feel comfortable working under specific objectives.
• Highly organized
• You are able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective, such as balancing communication with collections and litigation agencies to maximize the amount of fees collected.
• You are able to achieve results within deadline, taking initiative to solve problems.
• Experienced communicator with external third parties
• You are a clear communicator, able to synthesize information and goals to an external third party, and at the same time, escalate the issues that may come up
• Understanding that communication and collections with companies is different from traditional collections and requires more seniority to deal with accountants, CEO's, etc.
• Attention to detail
• In order to ensure that Bright's internal policies are followed, as well as to detect any potential risk areas when dealing with external collections agencies.

✅ Benefits:

• The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to earn equity at Bright.
• Private health insurance.
• Access to cost-free mental health care.
• Parental leave.
• Access to top tier mentorship programs.
• Remote work.
• Remote work (40 hrs a week).
• Salary range: $20,250-22,500 MXN monthly gross.

☀️Equal Opportunity Employer:

Bright is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Somos una empresa de energía solar que busca combinar la más alta tecnología y capital de Silicon Valley, con el mejor talento de México. Con un equipo innovador, en Bright buscamos proporcionar una fuente de energía limpia de manera accesible y confiable. Utilizar energía solar ayuda al medio ambiente a reducir emisiones que son dañinas para la salud.
Con más de 2,700 suscriptores en toda la República Mexicana, y con aliados como Costco y Liverpool, una suscripción solar con Bright permite transformar tu casa o negocio en un lugar sustentable de manera sencilla.