Billing Associate

About us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive. 

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://wondersco.com/about-us/

What we’re looking for:

As a Billing Associate, you will play a crucial role in maintaining accurate financial records, processing transactions, and supporting the overall financial operations of our organization. Your excellent communication skills will be vital for collaborating with various departments and external stakeholders. We are looking for a team player who can thrive in a fast-paced environment and is dedicated to maintaining the highest level of accuracy and efficiency in their work.

What you’ll accomplish:

• You will maintain and organize comprehensive financial records and documentation
• You will communicate (via phone calls, emails, etc) with clients to obtain necessary information and resolve any bill/payment-related issues, including but not limited to monthly Accounts Receivable calls to ensure timely payment collection from our clients
• You will manage specific finance-related cases in Salesforce, which may include investigating discrepancies, resolving billing disputes, and coordinating with external parties to ensure timely and satisfactory resolution
• You will provide general administrative assistance and support to the finance team, such as data organization, filing, and other tasks as assigned. 

About you: 

• You have strong communication skills: excellent written and verbal communication skills to effectively interact with colleagues and external stakeholders
• You have a strong eye for detail and accuracy in recording keeping
• You have a cooperative attitude, willing to assist other team members and contribute to the overall success of the finance department
• You have proficiency in using accounting software such as NetSuite and Microsoft Office applications, particularly Excel
• You have bilingual abilities in Mandarin 

Bonus points:

• You have experience in a consumer driven industry with a passion for the customer.
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

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