Boutique Manager | South Coast Plaza

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

As the Parfums Christian Dior Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent Parfums Christian Dior in the market. You are responsible for the management of the Boutique, your team and creating a positive and motivating environment. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of client service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.

MAIN RESPONSIBILITIES

BUSINESS STRATEGY:

• Achieve retail sales targets and contribute to store and services KPIs on a monthly basis​
• Display an exceptional example of the Dior client experience. Sell Dior products by meeting our clients’ needs and provide memorable experiences through the highest standard of service. Follow the D.I.O.R. and Dior Signature methods at all times​
• Educate customers on the Dior brand and on Dior products. Share Dior Storytelling within every client interaction. ​
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique​
• Report on a weekly basis store performance to leadership as required​
• Build and execute monthly/quarterly strategies to support business and client development objectives​
• Gather & report market and competition trends and identify opportunities for commercial development ​
• Host leadership in-store: speak to business KPIs, team, competition, opportunities, etc. in line w/brand strategy​
• Ensure availability and use of omnichannel service offerings – order from store to home, remote client services.

PEOPLE MANAGEMENT:

• Set and track realistic individual KPIs for employees and motivate staff through clear communication, and consistent coaching and feedback ​
• Coach and develop skills and knowledge of all team members using Dior tools and training materials. ​
• Transmit your passion for retail and elevated client experiences. Spread a culture of excellence, client-centricity, and continuous improvement. ​
• Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamwork​
• Oversee annual review process for all store employees​
• Assist in recruiting top talent who embody the PCD Mission, Vision, and Values. Play an active role in their onboarding, development and retention​
• In partnership with Retail Operations and HRBP, manage scheduling, time off requests, payroll, commission, overtime, employee relations, disciplinary action procedures, and ensure compliance with company policies and state and federal labor laws
• Ensure compliance to mandatory training programs as required
• Recruit diverse and skilled talent who complement boutique and team ambition

CLIENT EXPERIENCE:

• Ensure exceptional client and service centric mind-set in the team ​
• Ensure team are aware and supporting all client development and client experience strategies, goals, and standards. ​
• Animate actively the implementation and success of Dior launch plan and animations​
• Effectively manage internal and external communication to ensure successful events in store and/or remotely​
• Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service​
• Master and leverage client data to retain, recruit and grow client loyalty (CRM)​
• Meet annual “voice of client” standards as defined by corporate (NPS, Client Experience Assessment + Dior service signature) ​
• Organize, set up and host events (e.g. beauty classes), partnering with corporate events team on planning and execution, ensuring to meet Dior client experience standards

OPERATIONS:

• Effectively organize and manage timetables and floor coverage according to team and boutique activity​
• Ensure smooth daily operational processes in boutique – opening, trade and closing
• Handle cash management in accordance to guidelines
• Optimize stock levels and sell through by analyzing your sales and communicating with back office​
• Execute inventory management processes and loss prevention initiatives
• Ensure respect of all procedures towards sales, till, cash and stock management and report any issue to direct manager​
• Champion the rollout of new systems, tools, policies and procedures within boutique while providing feedback on what’s working or not​
• Ensure visual merchandising guidelines are applied to the highest standards​
• Ensure health and safety of teams and procedures are managed and in line with guidelines ​
• Uphold and adhere to all boutique and LVMH/Dior policies and procedures​
• Coordinate with retail team to ensure POS maintenance and logistics​
• Support on IT needs and issues
• Manage controllable expenses
• Facilitate product price updates by managing communications and ensure system
• Frequently handle, lift, and move merchandise safely

Qualifications

• 3 years + as a Business or Boutique Manager directly managing a team of 5 to 10 people minimum, preferably in the luxury retail environment or fragrance brand​
• Proven track record in achieving retail results (sales and profitability)​
• Proven record of working within a luxury retail environment​
• Experience executing well planned and successful prestigious brand events (would be a plus)
• Excellent selling and customer service skills
• Strong beauty knowledge and rich vocabulary regarding beauty universe, trends and competitive landscape​
• Exceptional ability to connect with clients and nurture long term client relationships​
• People management experience (able to lead, manage, motivate, coach and develop people)​
• Excellent writing, communication and interpersonal skills, fluent in “local language”.​
• Digital savvy; experience/comfortable with operational POS systems​
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS).
• Able to work on weekends, holidays, and evenings

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $90,000-$110,000.