Brand Success Account Manager

Title: Brand Success Account Manager, Brand Platform 

Team: Brand Success, Brand Platform

Location: Remote from U.S.    

Full-time Role: (Benefits, 401K etc.)

About the role

LTK is seeking a Brand Success Account Manager to join our growing team.  This high-impact position serves as the strategic partner and expert at LTK for a portfolio of LTK Connect customers.  You will work with LTK’s Connect brand partners to educate and reinforce the value of LTK and LTK Connect and drive ongoing spend with brands within our platform. You will use your expert communication skills and passion for digital and influencer marketing to help provide consultation to brands on how to best drive results thru LTK and LTK Connect and deliver RoAs to their program.  

This role is foundational in setting up brands for success and ensuring long-term success for brands and retailers on the LTK Connect platform, and therefore will be expected to build strong relationships with brands, provide the highest level of customer service and satisfaction, and serve as a consultant for brands across their various needs on the platform.

How you will make an impact

• Responsible for end-to-end Brand Success for brands on the LTK Connect platform (including Pre-Sales, Post-Sales, Affiliate Network and Escalations/ Retention)
• Develop strong knowledge of our product and our best-practices in order share your knowledge with our customers to help them achieve their goals 
• Successfully utilize our tools and capabilities to guide brands to successfully complete first campaigns
• Responsible for ongoing re-selling brands on the value of the LTK platform, in order to grow overall brand campaign spend and flat fees to Creators
• Be well-versed in digital and influencer metrics in order to present compelling, data-driven performance recaps and reviews to the brand, as well as successfully craft recommendations of key opportunities for the brand to further leverage LTK
• Own account portfolio, consistently staying abreast of brand performance, understanding key account risks and opportunities and proactively identifying levers to address and developing Brand Success plans
• Consistently achieve and exceed OKRs focused on brand performance (including feature adoption, campaign execution, brand ROI, and brand retention)
• Provide best-in-class customer experience to your brands to ensure high levels of brand satisfaction, including acting proactively and with urgency
• You will be an expert problem solver and think thru creative solutions for our brands
• Work closely with sales team partners to understand inbound leads coming in and partnering to educate brands pre-sales and successfully transition brands into the LTK platform

What you will bring to LTK

• 2-4 years of proven Brand Success or Customer Success experience within Saas, preferably in digital media/marketing space
• A history of consistently exceeding important metrics and activity targets
• Experience presenting to clients across a variety of levels
• Experience serving as a trusted advisor for clients and a passion for supporting client needs and solving real-world challenges with urgency and creativity
• Excellent written and verbal communication and interpersonal skills, with the ability to obtain the necessary information from the client, while also ensuring a mutually beneficial, trust-building conversation
• Excellent organization, project management and time management skills, and ability to take initiative
• Experience troubleshooting issues for clients
• Ability to communicate semi-technical and technical concepts to clients
• Experience with data and utilizing data to successfully communicate results and recommendations
• Experience using Hubspot or comparable CRM system
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback