Business Analyst

What you'll do:

• Business Process Analysis: Work with business stakeholders to analyze and document current processes, identify inefficiencies, and recommend solutions for optimization.
• Requirements Gathering: Lead the gathering and documentation of business requirements from stakeholders, ensuring clear and accurate specifications for projects.
• Solution Documentation: Collaborate with business systems and IT teams to document system solutions and process improvements. Translate business needs into technical specifications.
• Project Support & Management: Assist with project planning and execution, track project milestones, and support project managers in delivering on time and within scope.
• Data Analysis & Reporting: Analyze data trends and provide insights to inform business decisions. Support the creation of dashboards and reports that measure business performance and system effectiveness.
• System Testing & Quality Assurance: Support UAT (User Acceptance Testing) to ensure that system solutions meet business requirements and are free from errors.
• Process Improvement: Drive continuous improvement initiatives, collecting feedback from stakeholders and identifying areas for further optimization in systems and business processes.
• Stakeholder Communication: Communicate project updates, issues, and solutions to both technical and non-technical stakeholders effectively.
• Cross-Functional Collaboration: Work closely with IT, operations, and business teams to implement technology solutions that support business objectives and improve organizational efficiency.

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What you'll bring:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent work experience.
• Proven experience (2-5 years) as a Business Analyst, with a strong focus on business process analysis and requirements gathering.
• Strong analytical skills, with the ability to identify inefficiencies and propose actionable solutions.
• Experience with business analysis methodologies and techniques.
• Familiarity with business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira, Confluence) is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and quality in deliverables.

Preferred Qualifications:

• Experience with project management methodologies (e.g., Agile, Scrum).
• Exposure to CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
• Knowledge of data analysis tools (e.g., Power BI, Tableau, Excel).
• Certification in business analysis (e.g., CBAP, CCBA) is a plus.
• Experience with system integrations and understanding of data flows across platforms.