Business Analyst - Service Improvement & Innovations

Business Analyst - Service Improvement & Innovations

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

What You'll Get to Do:

At CACI, the Enterprise Services Center (CES) in Oklahoma City, OK is home to hundreds of CACI team members working in critical corporate functions, such as Finance and Accounting, Information Systems, Contracts, Procurement, Security and Human Resources.

At the CES, we employ the use of many tools to get the job done. You will be responsible for creating and maintaining SharePoint sites, discovering & documenting as-is business processes, and working to recommend optimization of existing systems through enhancements or through automation.

As the Business Analyst - Process Improvement & Innovations, you will be part of a team that is the driver behind our continued growth and success at the SSC. With our commitment to innovation, it's our business analysts who seek out, develop, and help implement initiatives for improved efficiencies and productivity. We are currently searching for the right business analyst to help guide our organization into the future. From documenting current functional processes and evaluating their candidacy for innovation to creating cutting edge solutions, our ideal candidate is a detailed planner, expert communicator, and high-performing analyst. They should be committed to enabling the business through robust documentation and development of innovative solutions in an ever-changing digital landscape.

More About the Role:

• Drive discovery sessions across business units to document current As-Is processes and to identify substandard processes through review of process documentation and discussions with subject matter experts.
• Serve as a conduit to identify processes to optimization and/or automate.
• Maintain knowledgebase repository through ServiceNow and SharePoint and ensure quality procedures and solutions are available to the staff.
• Monitor assigned tasks by priority to meet deadlines.
• Participate in departmental meetings to ensure awareness of operational activities and upcoming projects as well as provide updates to assigned tasks.
• Understand CACI corporate structure and interacts with other staff to update documentation effectively.

You'll Bring These Qualifications:

• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience.
• Strong working knowledge of relevant applications, including, ServiceNow, SharePoint, Visio, Power Platform
• Experience in development and reporting of service metrics and key performance indicators (KPIs)
• Knowledge of ITIL best practices/ISO20K standards
• Proven capabilities in project management

• Highly proficient technical writing capabilities

These Qualifications Would be Nice to Have:

• Prior experience working in a shared service environment highly preferred
• Working knowledge of ServiceNow & Costpoint
• Microsoft Word & Adobe Pro
• Agile fundamentals

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.