Business Analyst ServiceNow

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

As a Business Analyst, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. You will be a part of the design on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with customers and other stakeholders within team to ensure high quality delivery of all aspects of solution development. 
 
In an operational setting, you will be an integral part of the team responsible for: 

• Solution design and review of all business process and system level changes as part of continual service improvement. 
• You will provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap. 
• Facilitate meetings with system owners and other stakeholders to gather business requirements. 
• Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps. 
• Translate business requirements into user stories for the development team. 
• Work with the development team to continuously refine the documented requirements. 
• Perform stakeholder engagement, outreach activities, and facilitate Agile ceremonies. 
• Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered. 
• Support testing activities during each sprint. 
• Work with onsite and offshore developers to provide insight on business requirements and functional design. 

Qualifications

• 4+ years of relevant ServiceNow IT consulting or industry experience 
• At least two years of experience managing large technology engagements. 
• A minimum of 4 full life cycle implementations 
• 4+ years with ServiceNow Integration Design and implementation (including some w/Integration Hub) 
• Experiencing leveraging CSDM/CMDB as part of integrated solution 
• Strong experience in ITSM, HRSD, CSM and ITAM modules  
• Bachelor's Degree or equivalent experience 

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.