Business Operations Manager, User Growth - TikTok Shop - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are looking for an experienced Biz Dev Manager to join our US TikTok Shopping customer User Growth team.

Responsibilities
-- Drive TikTok Shop US consumer growth and implement relevant best-selling product strategies for first-time consumers and repeat customers.
- Own and manage daily, weekly and monthly reporting for the User Growth Seller landscape
- Work in parallel with XFN teams, to organize and coordinate projects, produce analysis, reviews and insights with the Account Managers and Business Analysts
- Provide action plans and timelines for performance improvement as needed
- Manage existing Seller relationships and accelerate Seller success through incentive-based, time-bound programs to provide visibility, reach and sell-through
- Accumulate and share knowledge to drive best practices with internal and external teams

Qualifications

Minimum Qualifications
- Bachelor's Degree in Business, Economics, Finance, Communications, or a related field.
- 3+ years working in the US e-commerce landscape, consumer demands, digital evolution, and mobile transformation.
- Excellent written and verbal communication skills and experience in a highly results-oriented environment with external customer interaction are required.
- Good at cross-team collaboration and moving things forward, and able to drive successful projects with a wide range of people.
- Structured and original thinking, ability to thrive in an ambiguous environment and explain complex concepts.
- Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities.
- Quick learner, proactive and resilient, and can cope well under pressure.

Preferred Qualifications
- Master's Degree in Business, Economics, Finance, Communications, or a related field.
- 5+ years of experience in e-commerce.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $91200 - $192533 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.