Campaign Support - Telco

Introduction
At IBM we know that transformation drives change and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

This role is a support role in a Marketing Operations Project for a Telecommunications Client. This role is involved in ensuring timely delivery and monitoring of campaigns launched on the subscriber base of the client. It requires pro-active and hands on skills in Campaign Management Solutions and strong data and reporting skills as well.

In this role you will be working with a team of developers regularly updating the campaign briefs with the campaigns launched.
Your responsibilities include –
1. Liaison with the team to understand campaign requirements
2. Use Campaign Management Tool to develop & launch campaigns for the requirements
3. Monitor the trend of the campaign and manage any issues resulting from the campaign
4. Report on Campaign Performance
You need to have a proactive approach along with strong critical analysis and problem-solving skills in order to ensure seamless delivery. You will also get the chance to work directly with the client CVM team and will gain core consulting skills on how to manage telco marketing.

Required Technical and Professional Expertise
A degree in computer science is required for this role. You need to have strong concepts and thorough understanding of the following-
1. Multi-Tier Architecture:
– Knowledge of software layering principles
– Experience with backend and frontend development
– Proficiency in server-side technologies (e.g. Java .NET)
– Database management (e.g. SQL NoSQL)
– Understanding of network protocols
2. Service-Oriented Architecture (SOA):
– Proficiency in web services (e.g. SOAP REST)
– Experience with service orchestration and choreography
– Knowledge of XML JSON
– Understanding of middleware technologies
– API management skills
3. Enterprise Application Integration (EAI)
– Experience with integration platforms (e.g. MuleSoft IBM Integration Bus)
– Knowledge of data transformation and mapping
– Proficiency in message queuing systems (e.g. RabbitMQ Kafka)
– Understanding of middleware and connectivity solutions
– Familiarity with ETL processes
4. Client-Server Architecture
– Proficiency in client-side programming (e.g. HTML CSS JavaScript)
– Experience with server-side programming (e.g. Java Python PHP)
– Knowledge of network communication protocols (e.g. HTTP TCP/IP)
– Understanding of database interactions
– Skills in managing web servers and application servers

Preferred Technical and Professional Expertise
Prior experience working the following –
HCL Unica IBM Integration Bus Oracle Databases
– Knowledge of containerization technologies (e.g. Docker Kubernetes)
– Understanding of DevOps practices
– Skills in API design and management
– Familiarity with cloud platforms (e.g. AWS Azure Google Cloud)