Client Advisory Account Manager - Dallas

CLIENT ADVISORY ACCOUNT MANAGER | DALLAS 
Hybrid - Relocation available

Are you looking to join a hungry and humble team of thinkers, creators and achievers? You’ve come to the right place.

Jackson Spalding is an award-winning PR and marketing agency that helps brands stand out to move those who matter most.

Fiercely creative and strategic, we work alongside our clients to help them connect with their audiences and reach their goals. Jackson Spalding was built on the principle that there had to be a better way to run an agency. That means that we stay curious, have an open mind and ask questions to make sure we consistently achieve excellence with integrity.

ABOUT THE ROLE 

Jackson Spalding, an award-winning marketing and public relations agency, is seeking an Account Manager, Client Advisory. The ideal candidate has five to 10 years' experience developing and leading mid-sized client relationships and accounts in an integrated agency setting, including team, project and budget management. 

ABOUT JACKSON SPALDING

Jackson Spalding is a public relations and marketing agency that helps brands break through to earn measurable audience attention, affinity, and action. Through its integrated PR, digital marketing, advertising, brand strategy and creative services, the agency helps organizations build their reputations and grow revenue. Jackson Spalding was founded in 1995 with a vision to be the most trusted and respected agency in the industry and is proudly independently owned. With offices located in Atlanta, Dallas, Los Angeles and Athens, Ga., Jackson Spalding’s clients include celebrated brands like Chick-fil-A, The Coca-Cola Company, Delta Air Lines, Google, L.L. Bean, Orkin, Primrose Schools, and Toyota, among others. Jackson Spalding was recognized as one of the best PR agencies in America by Forbes in 2022, has been featured on Best Places to Work lists, and has earned awards ranging from the SABREs to ADDYs. 

RESPONSIBILITIES 

In simplest terms, the successful candidate will be responsible for leading and growing small to mid-sized AOR-oriented client relationships focused on integrated marketing communications campaigns and always-on initiatives.

Communication 

• Strong verbal and written communication towards complex ideas, frameworks, and strategies. 

• Can persuasively guide day-to-day clients through complex situations and toward more fiercely strategic, fiercely creative outcomes. 

• Can clearly explain a client's business goals, competitive set and position to other disciplines and SMEs beyond the specific business in which we work. 

Strategic Thinking 

• Demonstrates strategic and tactical leadership to provide clients with exceptional work products. 

• Develops insights that are actionable, goal-oriented, and provides a unique orientation for a project. 

• Consistently put forward informed POVs and present and defend them deftly. 

• Serves as a thought partner, strategic peer and counselor for the client resulting in revenue growth and/or meaningful use of additional disciplines. 

• Applies past PR and marketing experiences and original thinking to meet client challenges and goals. 

• Adept at explaining, teaching and guiding others (clients or internal colleagues) on the marketing funnel. Meaningfully identifies and taps other business units to bring ideas proactively to clients. 

• Possesses the most foundational knowledge of marketing effectiveness as it relates to and impacts the work we do for clients (system 1 and system 2 thinking). 

Client Counsel 

• Assess client needs and produce clear, cohesive strategic recommendations. 

• Identifies and suggests valuable new opportunities for clients in real-time with them. 

• Provides valuable feedback 

Project Management 

• Able to develop plans for and manage accounts involving multiple contributors from within and across business units at JS. 

• Assembles and manages a team of cross-functional experts to plan and execute client deliverables with success, on time and on budget. 

• Oversees client budget, results and reporting for large portions, if not all, of the client business, in consultation with other JS teams.

Team Management 

• Adept at onboarding new team members and training others. 

• Responsible for performance management of specified team members, including providing feedback and coaching, and developing skills to optimize individual and team performance. 

• Begins to take responsibility with support for team's allocations and utilization with ongoing staff planning and optimization. 

• Begins to learn more about the business of running a profitable account and team as well as the mechanisms that can impact profitability.

Research 

• Regularly informs and keeps abreast of the state of the client’s business, including business goals and performance, competitive and market landscape. 

Client Advisory 

• Responsible for winning deliverables, including synthesis of complex information into clear and compelling presentations, POVs, briefs, etc. 

• Ability to lead the creation of an orchestrated, cohesive, winning strategic plan with inputs from other business units as appropriate. 

• Influences exceptional work product by nurturing relationships with critical audiences such as client stakeholders and internal SMEs. 

• Grows client business meaningfully and year-over-year. 

• Introduces and implements integrated services and teams that help clients achieve business goals. 

• Teaches others how to properly diagnose an opportunity. 

• Displays deep knowledge, understanding and application of the marketing funnel to move reputation and revenue together, as well as the ability to teach others.

Presentation and Facilitation 

• Successfully develops and delivers a winning presentation without assistance. 

• Successfully facilitates client meetings in accordance with JS facilitation principles. 

• Engages clients, regardless of their position, with impact-driven strategies. 

Business Development 

The ideal candidate will be well-connected and knowledgeable about the West coast and Southwest area maintaining relationships and resources in the market through community and industry involvement, as well as client work.

• Responsible for growing business by cultivating relationships with potential and existing clients 

• Supports new or existing client business development through writing, presenting and case study development. 

EDUCATION 

• Bachelor’s degree required 

REQUIREMENTS 

The ideal candidate has 5-10 years of experience leading and managing accounts of various sizes. Required experience includes, but is not limited to: 

• 5+ years' experience with managing integrated client budgets, preferably in an agency setting 

• Mastery level experience with project management principles and tools 

• Strong written and verbal communication, including messaging and platform/plan development. Has a successful record of compelling & confident presentations in person and virtual, utilizing a mix of presentation tools 

• Strong business acumen and experience with B2B and B2C industries 

• Experience with leading through inclusive language and behaviors, optimizing diverse team skills and creating inclusive team dynamics across multiple locations as the project leader 

• Experience with effective collaboration skills

• Effective time management skills 

This role may require intermittent travel. 

EMPLOYEE BENEFITS 

We believe that great work starts by taking care of our people. Below are just some of the benefits we provide the JS team.

• World-class health care insurance 

• Profit sharing 

• Unlimited sick days

• 401k match + personal financial planning 

• Flexible work environment: This means that for roles where it makes sense, you’ll have the option to spend some of your time in our incredible workspaces (when it's safe to do so) and some of your time working remotely – whether from home or elsewhere 

EEO 

At Jackson Spalding, we embrace and celebrate our differences. They are what inspire, unite, and motivate us to strive for a better way. In alignment with our purpose to cultivate meaningful relationships rooted in mutual respect, we are dedicated to fostering a sense of belonging throughout our agency. Jackson Spalding is proud to be an equal opportunity employer. We do not discriminate in any aspect of employment against any person on account of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.