Client Care Role Based Sr Facilitator

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Facilitate role-based learning experiences across a variety of technical topics for new hires or existing Client Care teams

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Supports and helps to prepare SMEs/Business Leads to co-facilitate learning events as needed  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a bachelor’s degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
• 9 or more years of relevant work experience with a bachelor’s degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Subject matter expertise on any of the following: Client Issue Resolution (Acceptance, Issuing, or Acquiring), CMS
• A minimum of 3 years' experience in role-based facilitation/training delivery preferably in a contact center environment, b2b, or payments
• Profound knowledge of adult learning principles and training design.
• Excellent classroom and time management skills.
• Strong written and verbal communication skills.
• Proficiency in MS Office and Learning Management Systems (LMS).
• Experience with e-learning platforms and practices.
• Proven track record in developing and executing successful training programs.
• Strong project management skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.