Client Engagement Manager (mat leave contract)

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.

This role requires one day per week (Tuesday) in our Kilkenny HQ.

This is a maternity leave contract position.

• Day to day account management of Taxback International’s Managed Clients in the allocated book of clients.
• Coordinate Client from contract signing till completed implementation together with internal teams.
• Upsell, track and exceed Business performance according to set OKRs and deliverables.
• Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback Internationals product portfolio.
• Forecasting ownership for own book of clients.
• Manage business reviews and general governance of each client account.
• Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship.
• Ongoing usage of Jira and SalesForce and its reporting capabilities.
• At all times exceed client expectations.

• Fluency in English, both verbally and written is a requirement. Additional languages a strong advantage.
• Minimum 5 years’ experience in a position of account management with a proven track record of upselling.
• You are analytical, organized and you always keep the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
• You work well independently with a strong sense of how to prioritise in a fast paced environment.
• You are energetic and have the stamina to deliver results both in the short and long term.
• You are confident in analyzing and concluding large sets of data.
• You love to explore new ideas and drive continuous value adds for your clients and by identifying new partners. You can join the dots and map a clear route to success.
• You are results orientated in your approach.
• You are a strong communicator and feel comfortable leading dialogues in cross-cultural teams.
• You are a fast learner with a strong ability in understanding client requirements and engagements from a commercial perspective

At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package.