Client Experience Case Manager

Mighty is looking to hire a Client Experience Case Manager who will be instrumental in delivering legal services. You will be a self-motivated collaborator who values communication and integrity to help clients navigate the legal process and reach their goals faster. The Case Manager will be responsible for assisting the team by managing pre-suit documents and tasks, handling legal research and writing, drafting of legal documents, and managing the case flow for our partner law firms to ensure that their clients obtain the best experience and outcome. You will also help to develop and drive processes and best practices for personal injury litigation, and have a passion for integrating tech into your practice.  You will understand the fundamental value of independent work while collaborating across a cross-functional team environment and provide extraordinary service to clients. This role will be fully remote (US Only). 

Your Mandate:

• Deliver an exceptional client experience through proactive communication and advocacy
• Assist in managing personal injury cases, including client intake and case setup; communication with clients, adjusters, medical providers and third parties related to the case; monitoring and reviewing case documents, treatment and medical/bill records
• Draft and prepare legal documents with client information, including LOR’s; ORRs;  Medical/Bill Records Requests;  Demand Packages; Subrogation; Reductions
• Act as insurance expert and liaison with all insurance carriers to drive a fast and effective resolution
• Be an all-star communicator to all stakeholders in each personal injury case
• Help create best practices and processes for personal injury that go far beyond diary dating and spreadsheet reminders 
• Engage with technology to create efficiencies and a better personal injury experience  
• Be ruthlessly organized and pay attention to detail

Your Experience:

• 3+ years of proven experience as a Paralegal or Case Manager with majority of that experience in Personal Injury
• Creative with a desire to innovate and streamline processes
• Capable of adhering to deadlines in a fast-paced environment
• Experience in a non-traditional or startup work environment  
• Self-motivated team player
• Excellent verbal and written communication skills
• Comfortable with change, uncertainty, and ambiguity
• Technically proficient and experienced with cloud-based legal providers
• Highly organized with strong problem-solving skills

Nice to Have:

• Fluent in Spanish (or a language other than English)

Onboarding Plan:

• In the first 30 days you will learn our business and how we work. You will familiarize yourself with the systems, existing process and start to work on new client intake. You may also take on some existing clients.
• In the first 60 days you start to build out your caseload. You will understand the existing process and start looking for ways to improve it and add your own best practices to the team’s work.
• In the first 90 days will have a fairly full caseload now and will be working on your first demand packages and negotiations. You will now be getting familiar with the data from the systems and will start to build a speciality on the team (e.g. PD expert, state or case type expertise).

Hiring Process:

The hiring process is a two way street! We want to find someone for whom Mighty is the perfect fit as we understand that this role is going to be different than a similar position at a law firm. The entire interview process will take approximately 2.5 hours split into 4 rounds. Please ask us lots of questions to ensure you are learning what you need to learn about us. Here is an overview of how and what we will be assessing throughout the process:

1. An HR phone screen with our Talent Acquisition manager to review basic HR questions and give you an overview of the role and the team (15 minutes)
2. A phone interview with our General Counsel to assess legal and technical knowledge (20 minutes)
3. A Zoom interview with a Client Experience Case Manager on our team to assess skillset baseline, cultural add, and customer focus. (45 minutes)
4. Virtual Face-to-Face
1. A Zoom interview with the Hiring Manager to review/present case study and finalize technical knowledge assessment stressing insurance/industry expertise (45 minutes)
2. A conversation with our CEO (30 minutes)

Benefits:

• Full Benefits - health, vision, and dental
• Stock options
• 401(k) with company contribution
• Flexible paid time off - take time when you need it
• Learning and Development opportunities
• And more!