Client Service Specialist

You are a strategic thinker passionate about driving solutions in Client Services. You have found the right team.

As a client service specialist within your team, you will develop client relationships, address servicing needs, and educate clients on expense reporting products. You will manage accounts, assist with reports, and coach clients on best practices. Strong communication and problem-solving skills, along with the ability to work independently, are essential. Success in this role requires adaptability, prioritization, and maintaining high standards in a fast-paced environment.

Job Responsibilities:

• Balance focus on business results with offering options and finding solutions to help customers.
• Communicate comfortably with customers in a metrics-driven environment.
• Navigate multiple technologies while staying engaged with customers.
• Demonstrate resiliency and extreme adaptability in a fast-paced environment.
• Focus strongly on customer needs and engage in detailed conversations.
• Take ownership of each customer interaction, treating customers with respect and responding with empathy.
• Document customer account activities thoroughly and concisely.
• Demonstrate personal excellence, including punctuality, integrity, and accountability.
• Approach problems logically and with good judgment to ensure appropriate customer outcomes.
• Make appropriate decisions on behalf of customers quickly and effectively.
• Prioritize work effectively to ensure efficiency and abide by all applicable regulatory and department practices and procedures.

Required Qualifications, Skills and Capabilities:

• You must hold at least a bachelor's degree or above
• You must have at least 1 year of experience
• Be willing to work in an environment that requires 100% phone-based customer interaction.
• Have a minimum of one year of customer interaction or customer support experience, either by phone or face-to-face.
• Demonstrate proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.