Client Services Analyst I

Responsibilities:

The Client Services Analyst I is a key member of our Eigen Payments Team. This position is responsible for delivering technical and administrative support aimed at enhancing customer satisfaction and efficiently addressing technical challenges. Success in this role requires strong communication skills, problem-solving abilities, and a passion for technology and exceptional customer service. Flexibility is essential, as the position includes various shifts, including evenings and weekends.

• Address incoming calls and emails to resolve technical and administrative inquiries.
• Conduct thorough research to resolve reported issues effectively.
• Document actions taken on tickets in the system, ensuring accuracy and completeness.
• Collaborate with team members and supervisors to provide an optimal client experience.
• Make outbound calls and emails to follow up on open cases with urgency and professionalism.
• Perform routine tasks to maintain system reliability and performance.

Qualifications:

• Education: High school diploma required. Post-secondary education is an asset.
• Experience: Previous help desk experience is an asset. Training will be provided.

Skills and Competencies:

• Strong written and verbal communication skills.
• Ability to learn quickly and understand technical concepts.
• Capability to work independently and as part of a team.
• Analytical thinking and problem-solving skills to troubleshoot issues effectively.
• Attention to detail and excellent organizational abilities.
• Assertive and proactive approach to client support.
• Proficiency in French or Spanish is an asset.
• Technical Knowledge: Familiarity with payment systems and technology is an advantage.
• Physical Abilities: Ability to multitask and work effectively under pressure in a fast-paced environment.