Client Setup Specialist

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Become a part of our Client Setup team at Sportradar and play a crucial role in ensuring clients have seamless access to our products. You’ll work closely with both internal teams and clients, providing expert guidance throughout the entire customer journey.

THE CHALLENGE:

• Develop deep expertise in Sportradar’s products and services.
• Manage the initial setup and configuration of Sportradar services.
• Resolve client issues and provide support through ticketing systems.
• Monitor daily tasks and tickets across multiple platforms (e.g., Freshdesk, Jira, Slack).
• Collaborate actively with internal teams to deliver the best client experience.
• Escalate unresolved issues promptly to ensure timely solutions.
• Maintain exceptional attention to detail while handling multiple tasks.
• Act as a key point of contact for other Sportradar stakeholders.

YOUR PROFILE:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field (or equivalent experience).
• Proven track record of working with high-profile clients and delivering exceptional customer service.
• Strong strategic thinking and problem-solving abilities.
• Excellent written and verbal communication skills.
• Quick learner with the ability to acquire new technical skills, software products, and technologies.
• Capability to manage multiple projects in a fast-paced, deadline-driven environment.

OUR OFFER:

• Working in a challenging yet rewarding environment.
• Driving change in a rapidly evolving and growing organization.
• Collaborating with colleagues and customers across the globe.
• Working in a dynamic environment with passionate and engaged people.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!