Client Success Business Analyst

Company Description

Utilizing our highly advanced software platform, some of the largest health systems in the world are leveraging BlockIt to restore the connection between the provider and the patient. We are helping patients find the care they need by removing the barriers to be cared for and reducing the administrative and technology distractions. The BlockIt solution is focused on patient scheduling and closed loop referral management. 

Our mission is patient-centric. The patient journey as it must be…seamless and simple to navigate for patients, patient advocates, community members, and healthcare providers.

Job Description

Summary:

We are seeking a highly motivated and detail-oriented early career Business Analyst to join our dynamic Client Success team. As a key member of our team, you will play a crucial role in supporting our team on reporting & analytic initiatives, release activities, customer support and team projects. The main objective of this role is to support the Client Success team in endeavors elevating client satisfaction levels and optimize operational efficiency. This is an excellent opportunity for a self-starter interested in kick starting your career in client success and business analysis.

We are seeking individuals who are interested in joining our team in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.

Primary Responsibilities: 

• Effectively lead and manage all Front-End Release, Releases, and Support activities for the Client Success team, ensuring meticulous coordination, prioritization, tracking, escalation and resolution to enhance overall client satisfaction and operational efficiency.
• Serve as the Analytics Subject Matter Expert (SME), aligning account metrics with automated reporting tools, mastering Sigma for ad-hoc requirements, and proactively managing delivery schedules and processes with a keen focus on monthly reviews and Quarterly Business Review (QBR) readiness. Establish "leading indicator" metrics for leadership reviews, contributing to strategic decision-making.
• Proficiently utilize Sigma to create visually compelling infographics, transforming complex data into easily understandable visuals.
• Fulfill the role of Chief of Staff within the Client Success team, acting as the primary go-to person for key stakeholders. 
• Organize and manage team’s strategic initiatives; maintaining a comprehensive understanding of ongoing activities, and lead preparations for blockit noteworthy meetings, ensuring seamless coordination and communication across the team.
• Apply adept project management skills to oversee and streamline client processes, ensuring seamless transitions and exceeding customer expectations throughout their journey with a focus on satisfaction and project milestones.
• Develop a deep understanding of our products and services to effectively support the client success team and effectively manage client profiles.
• Proactively identify areas for process improvement and contribute ideas to enhance the overall client experience.
• Collaborate with cross-functional teams to implement improvements and drive client success initiatives.

Qualifications

Skills and Abilities:

• Excellent interpersonal skills with an emphasis on verbal/written communication, managing relationships, and professionalism 
• Strong attention to detail, time management, and organizational skills
• Highly collaborative, innovative and solution-oriented 

• Customer centric, with a strong desire to resolve customer issues with positive outcomes 

• Ability to identify the root cause, provide troubleshooting and identify a solution to move forward
• Ability to work cross functionally with internal stakeholders in a fast paced, team-oriented environment
• Ability to manage timelines, prioritize tasks, and collaborate with cross-functional teams.
• Actively involved in analytical and critical thinking to adeptly tackle challenges and offer effective solutions.
• Proficient in utilizing Sigma for advanced analytics and data-driven insights.
• Consistently exhibit punctuality, professionalism, and dependability in all work-related endeavors.
• Display a high level of initiative, consistently stepping up as the go-to person for addressing challenges and providing solutions.

Education and Experience:

• High School Diploma or an equivalent education required 
• 1-2 years experience in Customer Support, Analytics or Project Management related position or related field required
• Experience working in a SaaS, healthcare technology/IT, or healthcare B2B environment highly preferred 
• Experience working in a startup environment is desirable 

Additional Information

BlockIt Culture and Success:

• Collaborative team players with strong critical thinking and problem-solving skills
• Leadership presence with an ability to engage and influence key stakeholders across the organization and make an impact 
• Thought leaders that cultivate a culture of out-of-the-box thinking and innovation
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Team collaboration is encouraged to build strong meaningful relationships, while freely exchanging thoughts and ideas
• High emotional IQ with an ability to stay calm under pressure
• Keep a learning mindset, while recognizing failures and celebrating successes
• Possess solid data and insights-driven business acumen 

What We Offer:

• Experience in Shaping and Delivering a Leading Edge Healthcare Technology
• Competitive Compensation Package 
• Health and Wellness Group Benefits Plan
• 401K and Matching
• Very Progressive PTO policy
• Cultural Focus on Work-life balance
• Vacation Expense Reimbursement 
• Hybrid and Remote based roles 
• Access to role-based professional development/training opportunities

All information will be kept confidential according to EEO guidelines.