Client Success Coordinator

Competitive Compensation & Benefits Package * 401(k) with Profit Sharing * Flexible Time Off * Office Dog!!

About Us

By combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.

Our Core Values

• We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
• We're unpretentious. There's no room for ego. We admit our imperfections and have the humility to know what we don't know.
• We're passionate. We aren't satisfied with the status quo. We're on a mission together to protect the value of degree completion and to transform the higher education industry.
• We're pioneering. We're pioneering and aren't afraid to fail-in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
• We love fun. The health of our relationships is strengthened by working with people who stretch our thinking-and by enjoying the lighter side of life together. We don't take ourselves too seriously, but we do take fun seriously.
• We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.

Position Summary

The Client Success Coordinator is a pivotal part of our team, responsible for managing and driving the renewal process, proactively engaging with clients, and supporting overall client success initiatives. This position is for an ambitious individual who is organized, detail-oriented and possesses excellent communication skills. The Client Success Coordinator will collaborate with internal teams and clients to ensure client satisfaction and retention, contributing to our Net Revenue Retention (NRR) goals.

Essential Functions/ Core Responsibilities

• Manage the framework and process for tracking renewals
• Prepare forecasts and report on the progress of renewals
• Engage in projects to improve our internal processes and ensure a successful and seamless end-to-end renewal experience for our customers.
• Assist with creating, organizing, and distributing written and visual collateral for the Client Success team.
• Coordinate with Client Success Leads to facilitate resource and training needs
• Build relationships both internally and externally
• Document and maintain playbooks and processes and facilitate sharing information with key Ad Astra Stakeholders
• Create standard and repeatable materials for Client Success team
• Assist Client Success Leads in engaging and communicating with low-touch clients via automation cadences, webinars, and other means
• Create standardized presentation materials and templates for client business reviews, strategic alignment meetings, client success plans, and more
• Create reports in CRM and other systems to provide information for team members and leadership
• Be a self-starter, be proactive, and work under moderate supervision
• Other duties as assigned

Position Requirements

• Bachelor's degree in business, Sales, Marketing, or equivalent training in business, Client Success, Sales Management, or Higher Ed Leadership preferred
• High emotional intelligence, including curiosity, empathy, self-awareness, and integrity
• Strong prioritization skills with the ability to be proactive
• Excellent attention to detail and a commitment to both accuracy and quality
• Desire to improve processes and work through ambiguity.
• Demonstrated ability to work independently as well as in a team environment
• Ability to report on success metrics

Essential Competencies

• Salesforce CRM
• Report Building (CRM)
• Gainsight PX (client adoption metrics)
• Process Documentation
• Office 365
• Learns new systems quickly.

This position is in Overland Park, KS in the greater Kansas City metro area. Ad Astra does not cover relocation expenses.

Ad Astra Information Systems, LLC. is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.